Support
MiniTill Help Centre
Practical guides to help owners, managers, and staff use MiniTill for daily café, bakery, takeaway, and hospitality operations.
Getting Started
1 guideSet up MiniTill, understand the main product areas, and get a store ready for its first real order.
Business, Stores & Staff
11 guidesManage businesses, stores, staff access, roles, store assignments, security, and operating settings.
Menu & Catalogue
12 guidesBuild categories, products, modifiers, prices, availability, images, and POS layouts across selling channels.
POS & Selling
14 guidesUse Web POS or MiniTill POS to create orders quickly, manage carts, customers, discounts, notes, and held orders.
Orders, Payments & Refunds
18 guidesReview orders, take and split payments, recover uncertain payment attempts, issue refunds, and resolve order/payment problems.
Customers, Loyalty, Discounts & Gift Cards
21 guidesManage customer profiles, groups, loyalty, discounts, gift cards, vouchers, and completed-order customer linking.
Kitchen Display (KDS)
16 guidesConfigure Web or Mobile KDS, route work by station, use Standard or Light mode, and keep preparation progress coordinated across screens.
Customer Display (CDS)
12 guidesPair a customer display, show live order and loyalty information, and manage promotional images and video.
Online Ordering
13 guidesConfigure the MiniTill storefront, ordering hours, pickup slots, scheduled orders, availability, and customer checkout.
Inventory & Stocktake
11 guidesTrack store stock, storage areas, reorder levels, restocking, and practical stocktake workflows.
Ingredients, Recipes, Costing & Purchasing
18 guidesManage ingredients, recipes, suppliers, purchase options, product costs, cost reviews, and savings opportunities.
Business Documents & Automation
16 guidesReceive and review invoices, receipts, and credit notes, including document parsing, mappings, and automation settings.
Reports & Store Operations
18 guidesUse dashboards, reports, till closing, marketplace reconciliation, and operational controls to run the store day to day.
Integrations, Devices & Printing
16 guidesConnect supported integrations, payment terminals, printers, POS/KDS devices, and marketplace services.
Billing, Settings & Developer API
16 guidesManage plans, subscription settings, API keys, public API access, OpenAPI/Postman resources, and business configuration.
Troubleshooting & FAQ
20 guidesSolve common store problems such as missing orders, failed payments, unavailable products, device issues, and sync failures.
Getting Started
Set up MiniTill, understand the main product areas, and get a store ready for its first real order.
Business, Stores & Staff
Manage businesses, stores, staff access, roles, store assignments, security, and operating settings.
How businesses, stores, and access fit together
Understand MiniTill's business and store hierarchy, selected scope, and which settings belong at each level.
Read guide →Manage businesses
Create and maintain the businesses owned by your MiniTill account, including business identity and status.
Read guide →Add and manage stores
Create store locations, maintain contact and GST details, and control whether a store is active.
Read guide →Set store opening hours
Configure the weekly opening schedule used by store operations and time-aware ordering features.
Read guide →Staff roles and permissions
Understand Owner, Business Manager, Store Manager, and Cashier access before assigning staff.
Read guide →Invite staff and assign stores
Invite staff, assign initial roles, review invitation status, and manage access across the stores they work in.
Read guide →POS security and manager approvals
Configure manager PIN approval policies for refunds, voids, discounts, cash actions, till actions, and other sensitive POS operations.
Read guide →Switch between businesses, stores, and aggregate views
Use the workspace selector to move between businesses, individual stores, All Stores, and All Businesses where your access allows it.
Read guide →Set and use staff POS PINs
Assign individual 4-digit POS PINs for secure register entry and manager approval of sensitive actions.
Read guide →Use Owner, Business Manager, and Store Manager views
Switch to a lower management view to see the Back Office closer to how delegated managers experience it.
Read guide →Account and sign-in security
Understand personal account security, shared-device precautions, and the difference between account sign-in and POS manager approvals.
Read guide →POS & Selling
Use Web POS or MiniTill POS to create orders quickly, manage carts, customers, discounts, notes, and held orders.
Understand the POS screen
Learn the normal counter-order flow and what the main POS controls do before service gets busy.
Read guide →Web POS or MiniTill POS mobile?
Choose the browser or native register without creating a separate order system.
Read guide →Build and edit an order
Add products, choose modifiers, change quantities, edit items, and keep the cart accurate before payment.
Read guide →Takeaway, Dine In, Delivery, and Source
Understand the important difference between how an order is fulfilled and where the order came from.
Read guide →Customers and loyalty during a sale
Find or create a customer, see loyalty context, redeem points before Pay, and avoid duplicate customer records.
Read guide →Apply discounts correctly
Use order or item discounts, understand fixed/percentage/variable amounts, and know when manager approval may be required.
Read guide →Item notes and order notes
Put preparation instructions on the correct item and use order notes for information that applies to the whole order.
Read guide →Hold, resume, clear, or cancel?
Choose the correct action when a customer steps away, an order is abandoned, or an existing draft needs to be reopened.
Read guide →Understand Held, Online, and Uber Eats alerts
Know what the POS header counters mean and which queue to open when an order needs attention.
Read guide →Use the POS Orders list
Find drafts, online orders, marketplace orders, and past sales without confusing them with the current cart.
Read guide →Link a customer after the order is completed
Fix a missed customer attachment on an eligible completed sale and backfill loyalty when appropriate.
Read guide →Sell a gift card from POS
Use the secondary More menu for occasional gift-card sales without confusing them with normal cart checkout.
Read guide →Pay from POS without double-charging
Understand what happens when Pay is pressed and how to handle cash, card, stored value, split tender, and uncertain attempts safely.
Read guide →Native POS hardware and Customer Display
Know which selling features depend on the native app, local printers, or a paired Customer Display.
Read guide →Orders, Payments & Refunds
Review orders, take and split payments, recover uncertain payment attempts, issue refunds, and resolve order/payment problems.
Find and review an order
Search orders, understand order and payment status, review each payment, and confirm what MiniTill recorded for the sale.
Read guide →Order status vs payment status
Understand why DRAFT, OPEN, CLOSED, VOIDED, and CANCELLED do not mean the same thing as UNPAID, PAID, or REFUNDED.
Read guide →Understand payment methods and payment statuses
Know what MiniTill records as a payment, how payment rows become the order-level payment status, and which tender is actually supported.
Read guide →Payment status meanings
Read UNPAID, PENDING, PARTIALLY_PAID, PAID, PARTIALLY_REFUNDED, REFUNDED, and FAILED without guessing.
Read guide →Take a cash payment
Record cash accurately, use the received amount for change calculation, and understand what a cash refund records.
Read guide →Take a Windcave card payment
Use the integrated terminal safely and confirm the payment result before charging again.
Read guide →Split and partial payments
Safely divide an order across several tenders without losing track of money already approved.
Read guide →Gift cards, vouchers, loyalty, and external tenders
Understand the validation and accounting differences between stored value and ordinary cash/card payment.
Read guide →On Account payments and Xero invoices
Use customer credit only when Xero and the customer contact are ready, and understand why On Account must settle the remaining balance.
Read guide →Recover an uncertain payment
Use recovery when the POS, network, or terminal was interrupted so a customer is not charged twice.
Read guide →Refunds: what MiniTill actually refunds
Refund the correct Payment row, not an assumed order amount, and understand partial/full refund state before returning money.
Read guide →Refund cash and manual payments
Record immediate non-provider refunds correctly and remember that the physical money movement still has to happen.
Read guide →Refund a Windcave card payment
Return card money through the supported provider flow and recover uncertain refund sessions without double-refunding.
Read guide →Refund a split-payment order
Return money against the exact original tender rows on a sale that used more than one payment method.
Read guide →Refund an On Account / Xero sale
Let MiniTill reconcile the linked Xero invoice instead of treating invoiced credit like cash or card.
Read guide →What a refund changes: loyalty, charges, and history
Know the current side effects before refunding, including MiniTill's present loyalty reversal behaviour.
Read guide →Review payment and refund history
Trace what MiniTill actually recorded after a sale, including payment method, amount, status, refund records, operator, and provider references.
Read guide →Receipts and post-payment checks
Confirm the sale record, reprint when supported, and avoid using receipt output as the only proof of payment.
Read guide →Customers, Loyalty, Discounts & Gift Cards
Manage customer profiles, groups, loyalty, discounts, gift cards, vouchers, and completed-order customer linking.
Understand customers, loyalty, discounts, and gift cards
Understand which features belong to the customer, the business, the store, or a specific sale before configuring rewards.
Read guide →Create and manage customer profiles
Keep one clean customer record with contact details, group, notes, order history, loyalty context, and optional Xero link.
Read guide →Find customers and avoid duplicates
Search effectively before creating a new profile so loyalty and order history stay on one customer.
Read guide →Customer Groups: earn rates, discounts, and redemption
Use groups for reusable customer-level rules such as earn rate, automatic discount, redemption permission, and default assignment.
Read guide →Understand automatic Customer Group discounts
Know why selecting a customer can change the order total without a cashier manually choosing Discount.
Read guide →Configure loyalty settings
Control the Business-wide point value, redemption limits, discount interaction, expiry settings, and optional VIP policy.
Read guide →How loyalty points are earned
Understand eligible order value, Customer Group earn rate, excluded products, redemption interaction, and when points are actually awarded.
Read guide →Redeem loyalty points before payment
Apply points before Pay so the customer sees the real remaining amount and the POS can validate the redemption safely.
Read guide →Cancel or refund an order that used loyalty
Know when redeemed points are restored and the current non-prorated loyalty behaviour on monetary refunds.
Read guide →Link a customer to a completed order
Attach a missed customer after payment, preview eligibility, and backfill the appropriate loyalty earn without recreating the sale.
Read guide →Review and manually adjust loyalty points
Use the point ledger as the audit trail and reserve manual balance changes for genuine corrections or migrations.
Read guide →Points expiry and Automatic VIP
Understand how expiring point buckets and spend-based VIP group changes work when those optional policies are enabled.
Read guide →Online loyalty sign-in and PIN
Explain how online customers use their phone number and a 4–6 digit PIN to view and redeem loyalty points.
Read guide →Configure POS discounts
Create Store-specific Percentage, Fixed Amount, or Variable Amount discounts and control whether they apply to orders, items, or both.
Read guide →Discounts vs loyalty vs gift cards
Choose the right tool for a price reduction, earned reward, prepaid value, or customer entitlement.
Read guide →Configure Gift Cards
Enable Gift Cards, choose POS/online availability, quick amounts, custom amounts, min/max limits, and optional expiry.
Read guide →How Gift Cards work
Understand issued codes, stored-value balance, partial redemption, liability treatment, expiry, and why the code should be protected like cash.
Read guide →Sell and deliver a Gift Card
Prepare the sale, take payment safely, issue only after successful payment, and recover interrupted delivery instead of duplicating cards.
Read guide →Redeem a Gift Card
Use a valid active card balance at checkout and understand restrictions such as insufficient balance and Gift Card-on-Gift Card purchases.
Read guide →Manage Gift Cards, balances, delivery, and voids
Look up issued cards, inspect transactions, resend failed email delivery, and void only an unused card when allowed.
Read guide →Refunds involving Gift Cards
Understand the current difference between refunding a Payment record and restoring Gift Card stored value.
Read guide →Kitchen Display (KDS)
Configure Web or Mobile KDS, route work by station, use Standard or Light mode, and keep preparation progress coordinated across screens.
Understand MiniTill KDS
Use one preparation queue for counter, online, scheduled, and supported marketplace orders instead of running separate kitchen workflows.
Read guide →Web KDS or MiniTill KDS mobile?
Choose which client should run a KDS slot while keeping the same kitchen state.
Read guide →Set up a KDS slot
Create a Store-scoped KDS slot, configure its display behaviour, then open it on Web KDS or select it from Mobile KDS.
Read guide →Configure KDS layout, warnings, and fulfilment labels
Choose Standard or Light operation, route categories/products to the station, and tune layout, timing, colours, concurrency, and fulfilment labels.
Read guide →New → In Progress → Done
Move active work through preparation without confusing KDS completion with the wider business order lifecycle.
Read guide →Prepare items, modifiers, and notes
Read items in a predictable menu order and keep modifiers and preparation notes visible enough for kitchen work.
Read guide →Complete an order and use Undo
Finish work quickly while keeping a short recovery path for accidental completion.
Read guide →Scheduled orders and Start Preparing Now
Keep future pickup orders out of immediate work until prep time, while still allowing the kitchen to start early when needed.
Read guide →Accept or reject incoming orders from KDS
Handle online and supported marketplace approval-required orders without leaving the kitchen workflow.
Read guide →Uber Eats: set preparation time when accepting
Adjust the ready target before accepting an Uber Eats order so the kitchen promise reflects real workload.
Read guide →Uber Eats: understand remaining time and Ready for pickup
Use remaining minutes as the primary kitchen cue and notify Uber only when preparation is genuinely complete.
Read guide →Uber Eats: see the courier before the order is Ready
Use courier status, distance, and ETA as early operational context when Uber exposes tracking data—even before you mark the order Ready.
Read guide →Handle Uber cancellations in KDS
Keep cancelled marketplace orders visible long enough for staff to notice, then acknowledge them without losing the cancellation state.
Read guide →Change product and modifier availability from KDS
Mark products or modifier options sold out without leaving the kitchen, with Tomorrow/No plan restock and Uber sync status where configured.
Read guide →KDS sounds and attention cues
Use distinct native alerts for new work, approval-required orders, and restored work without depending on sound as the only signal.
Read guide →Using Mobile KDS during a connection problem
Know what staff can safely do when Mobile KDS temporarily loses its connection.
Read guide →Customer Display (CDS)
Pair a customer display, show live order and loyalty information, and manage promotional images and video.
Understand MiniTill Customer Display
Use a customer-facing screen for live order confirmation, loyalty feedback, Thank-you messages, and promotional media.
Read guide →Pair a Customer Display with POS
Discover a CDS on local Wi-Fi, connect it to one POS, and let the native POS automatically reconnect to the saved display.
Read guide →What customers see while you build an order
Show the cart, modifiers, discounts, loyalty redemption, total, and amount due as the cashier works.
Read guide →Customer name and loyalty on CDS
Show the selected customer's first name and available points during service, then show earned and remaining points after payment.
Read guide →Thank-you screen after payment
Give customers a clear completion signal without resetting the promotional playlist behind the overlay.
Read guide →Configure Customer Display settings
Choose split-screen size, image timing, Thank-you duration, promotional enablement, messages, and the Store playlist.
Read guide →Upload and build a promotional playlist
Upload images or MP4 video to the Business media library, then choose and order the assets used by each Store.
Read guide →Image duration, video looping, and continuous playback
Understand exactly when images advance, when videos advance, and why order/Thank-you transitions do not intentionally restart the current video.
Read guide →Split-screen layout and rotating messages
Keep the order readable while using the remaining screen for customer information, store messages, and promotional media.
Read guide →How CDS media caching works
Understand why promotional files are downloaded to the device and why an existing playlist can keep working through a cloud interruption.
Read guide →When Customer Display settings update
Know why Back Office playlist changes may not appear instantly and how the CDS refreshes without interrupting current media.
Read guide →CDS connection and display troubleshooting
Separate local POS connection problems from cloud media/settings problems so staff fix the right layer.
Read guide →Online Ordering
Configure the MiniTill storefront, ordering hours, pickup slots, scheduled orders, availability, and customer checkout.
Understand MiniTill Online Ordering
Use a Store-specific pickup storefront that shares MiniTill menu, availability, customers, loyalty, order status, and KDS workflow.
Read guide →Set up the online storefront
Configure the public URL, Store profile, ASAP/scheduled pickup, prep time, interval, minimum order, pause state, and sold-out presentation.
Read guide →What customers see in the online menu
Understand online images/descriptions, sold-out items, badges, search, modifiers, notes, and checkout upsells.
Read guide →ASAP and scheduled pickup
Offer valid pickup times based on Store hours, prep lead, interval, timezone, and the scheduling horizon.
Read guide →Sign in for loyalty with phone and PIN
Let returning customers use their registered phone number and private 4–6 digit PIN to access loyalty online.
Read guide →Use loyalty points on an online order
Redeem eligible points during checkout and understand the limits MiniTill revalidates before accepting the order.
Read guide →Checkout and customer details
Review the cart, enter contact details, choose pickup timing, apply loyalty, and place a Pay-in-store order safely.
Read guide →How order history controls review and KDS entry
Understand why returning customers can flow automatically toward KDS while first-time orders are held for staff review.
Read guide →Review a first-time online order
Check a new customer's order before kitchen production, then confirm or reject it through the supported order-review flow.
Read guide →When a scheduled online order enters KDS
Keep future orders out of active kitchen work until their prep window, then activate automatically or start early from KDS.
Read guide →Customer order status and changing images
Show Received, Preparing, Ready, or Cancelled with an illustration that automatically follows real order/KDS progress.
Read guide →How online order status updates
Understand how customers receive updated order status while they wait.
Read guide →Pause ordering and handle sold-out items
Temporarily stop new orders or sell out products/options without deleting catalogue data.
Read guide →Inventory & Stocktake
Track store stock, storage areas, reorder levels, restocking, and practical stocktake workflows.
Understand MiniTill Inventory & Stocktake
Track practical on-hand stock by Store, organise it by storage area, count quickly, and turn real shortages into useful restock information.
Read guide →Choose what to track
Enable Store inventory only for Ingredients, Recipes, and Products that staff actually need to count.
Read guide →Stocktake units and conversion
Count stock in the units staff actually handle while MiniTill keeps the underlying base-unit quantity consistent.
Read guide →Set up Storage Areas
Organise Stocktake around the real places staff walk through and count, including items stored in more than one location.
Read guide →Understand Current stock, Minimum, and Target
Read the Store's confirmed on-hand quantity, low-stock threshold, replenishment target, and last completed count.
Read guide →Run a Stocktake
Start one Store Stocktake, count by Storage Area, let progress save automatically, and resume later if needed.
Read guide →Why Stocktake starts with the current quantity
Use the existing stock value as the default and change only what is different instead of confirming every item manually.
Read guide →Count one item across multiple Storage Areas
Understand Primary-area starting values and how MiniTill sums separate physical locations into one final stock balance.
Read guide →Complete, cancel, and review Stocktakes
Know exactly when counts change Current stock and what happens when a Stocktake is cancelled.
Read guide →Use Minimum stock, Target stock, and Restock list
Turn a real ingredient shortage into a target quantity and supplier-aware pack suggestion using Costing data.
Read guide →Inventory stock vs Sold Out availability
Keep physical inventory counts and customer-facing availability separate so low stock does not unexpectedly hide menu items.
Read guide →Ingredients, Recipes, Costing & Purchasing
Manage ingredients, recipes, suppliers, purchase options, product costs, cost reviews, and savings opportunities.
Understand Ingredients, Recipes, Costing & Purchasing
Connect what you buy, what you prepare, and what you sell so MiniTill can calculate current food cost and show where attention is needed.
Read guide →Create and manage Ingredients
Define reusable ingredients once with the correct base unit and usable yield before connecting Store purchasing options.
Read guide →Ingredient units and usable yield
Understand how purchase quantity, unit conversion, GST treatment, and usable yield determine the Ingredient cost a Recipe actually consumes.
Read guide →Manage Suppliers and supplier products
Maintain Store supplier catalogues, prices, connection status, and the products that still need Ingredient matching.
Read guide →Supplier connections and price updates
Understand connection testing, catalogue/price updates, stale sync warnings, and what happens after a supplier price changes.
Read guide →Connect supplier products to Ingredients
Turn a Store supplier pack into an Ingredient purchase option with usable quantity, price, priority, and Preferred status.
Read guide →Which purchase option does Costing use?
Understand why MiniTill respects Preferred/priority purchasing choices instead of silently switching Recipe cost to the cheapest supplier.
Read guide →Create Recipes with correct output
Define one complete batch, its output quantity/unit, labour cost, ingredients, sub-recipes, and preparation instructions.
Read guide →How Recipe cost is calculated
Follow Ingredient and sub-recipe costs into batch cost, output-unit cost, warnings, and incomplete-calculation states.
Read guide →Use sub-recipes without double-counting
Build reusable preparations once and consume their output units inside parent Recipes while MiniTill prevents circular dependencies.
Read guide →Link a Recipe to a menu Product
Connect one costing Recipe to one menu Product so the Recipe's per-output-unit cost becomes that Product's current cost.
Read guide →Understand Product cost, food cost, and margin
See exactly which Store selling price and Recipe cost MiniTill uses before acting on food-cost or margin percentages.
Read guide →Set food-cost targets
Use Business defaults, Store overrides, and Product-specific targets in the correct priority order.
Read guide →Use the Costing Dashboard
Find missing Recipe/Product costs, products above target, supplier connection problems, unlinked supplier products, and queued price changes.
Read guide →Review supplier price changes
See how one supplier price change flows through Ingredients and nested Recipes into affected Product costs and margins.
Read guide →Find purchasing Savings
Compare the Store's currently selected Ingredient purchase option with cheaper valid alternatives without changing purchasing automatically.
Read guide →How Costing connects to Inventory and Restock
Use Costing for purchase economics and Inventory for physical quantity while letting supplier pack data improve Restock suggestions.
Read guide →Archive Ingredients and Recipes safely
Archive costing records safely when Recipes or Products still depend on them.
Read guide →Business Documents & Automation
Receive and review invoices, receipts, and credit notes, including document parsing, mappings, and automation settings.
Understand Business Documents & Automation
Receive invoices, receipts, and credit notes into a Store-specific inbox, review extracted data, and automate only when MiniTill's safety checks pass.
Read guide →Create and use Store receiving email addresses
Give each Store its own private documents inbox so forwarded invoices, credit notes, and receipt photos are attributed automatically.
Read guide →Understand document types and extraction
See how MiniTill classifies incoming mail as an invoice, receipt, credit note, or Unknown and why extracted fields still need review.
Read guide →Read document statuses correctly
Understand Received, Processing, Needs Review, Ready, Completed, and Failed so you know what action is needed next.
Read guide →Preview original attachments
Keep the extracted fields side by side with the original PDF/image so staff can verify what MiniTill read.
Read guide →Review a Supplier invoice
Confirm Store, Supplier, invoice header, and every line before allowing an invoice to update purchasing prices.
Read guide →Map Supplier invoice lines to Ingredients
Teach MiniTill what each supplier line represents, create missing supplier products when needed, and preserve reusable purchasing mappings.
Read guide →Apply a Supplier invoice to Costing
Update mapped Supplier Product prices safely and review any affected Product costs without changing menu prices automatically.
Read guide →Review Expense receipts and send them to Xero
Confirm merchant, date, amount, GST, accounts, duplicates, and receipt attachment before creating or linking a Xero Spend Money transaction.
Read guide →Handle possible duplicate Expense receipts
Avoid creating a second Xero Spend Money transaction when the company-card purchase may already exist from the bank feed.
Read guide →Trust merchants for Expense receipt automation
Reuse reviewed merchant-to-Xero-account rules safely so future receipts can automate only when the merchant and accounts are known.
Read guide →Review Supplier credit notes
Record and confirm Store, Supplier, credit number/date, GST, total, and reason without implying unsupported accounting or price side effects.
Read guide →Configure Document automation safely
Choose Always review or Known only separately for Supplier invoices and Expense receipts, with limits that stop unsafe automatic processing.
Read guide →Supplier invoice Known-only automation checks
Know every condition that must pass before MiniTill is allowed to apply an incoming Supplier invoice automatically.
Read guide →Duplicate protection and safe re-import
Understand email/content fingerprinting, Xero duplicate checks, and when Remove / re-import is safe to use.
Read guide →Retry failed extraction or automation
Choose Retry extraction, Retry automation, attachment retry, or manual review based on which stage actually failed.
Read guide →Reports & Store Operations
Use dashboards, reports, till closing, marketplace reconciliation, and operational controls to run the store day to day.
Understand Reports & Store Operations
Use MiniTill reporting to understand recognised sales, product/customer behaviour, operational exceptions, till control, payments, and marketplace reconciliation.
Read guide →Use the operational Dashboard
Start with today's takings, order flow, hourly performance, channel/payment mix, top products, and action-needed alerts.
Read guide →How MiniTill recognises sales and refunds in reports
Understand payment-time revenue recognition, refund attribution, date boundaries, and why a later refund can change an earlier sales period.
Read guide →Sales Analytics
Review net/gross sales, refunds, discounts, surcharge, GST, orders, average order value, items, customers, payment mix, trend, and Store summary.
Read guide →Product and Modifier Performance
Measure base Product sales separately from modifier selections so add-ons and choices do not double-count menu performance.
Read guide →Customer Reports and Retention
Separate registered, active, new, returning, and dormant customers and interpret retention windows correctly.
Read guide →Sales by Time
Compare hourly or daily demand, previous-period performance, peaks, weekdays, and Store operating hours.
Read guide →Order Channels
Compare POS/store, Online Ordering, and Marketplace acquisition channels by orders, sales, refunds, fulfilment, customers, and mapping quality.
Read guide →Menu Profitability
Combine recognised Product sales with the Store's currently effective Recipe/Supplier cost—and understand why this is an estimate, not historical accounting margin.
Read guide →Product Affinity
Find Products commonly bought together using support, confidence, lift, and attachment measures without over-reading small samples.
Read guide →Revenue Leakage
Review recorded discounts, refunds, and unsuccessful orders without inventing reasons MiniTill did not capture.
Read guide →Payments and Payment Reliability
Use transaction-level Payments for individual records and Payment Reliability for provider/device retry and failure patterns.
Read guide →Payment Reliability
Interpret approval rates, retry recovery, stale pending operations, provider/terminal/device breakdowns, and refund failures.
Read guide →Close the till
Reconcile the cash drawer and actual payment mix, record variances, choose the bank deposit, and carry the remaining cash forward as the next opening float.
Read guide →Opening cash, denominations, deposit, and variance
Understand the cash equation behind Till Closing and why the previous closing's next float matters.
Read guide →Till Variance
Review closing variance trends, cash variance, deposits, opening-float continuity, threshold breaches, and Xero failures.
Read guide →Marketplace Reconciliation
Compare recognised marketplace-order net sales with settlement gross, signed fees/adjustments, and deposits—without claiming exact order-to-payout matching.
Read guide →Marketplace Settlements
Record provider payout periods by Store, review gross sales, deposit, signed fee/adjustment context, linked orders, and Xero sync state.
Read guide →Integrations, Devices & Printing
Connect supported integrations, payment terminals, printers, POS/KDS devices, and marketplace services.
Understand Integrations, Devices & Printing
Connect supported external systems and Store hardware without confusing production-ready integrations with provider groundwork that is not yet supported.
Read guide →Available integrations
Check which external services MiniTill can connect to directly today.
Read guide →Connect and manage Xero
Connect Xero to a Business, configure account mappings, and monitor sync status.
Read guide →What MiniTill sends to Xero
Understand Account Sale invoices, Till Closing/daily sales, expense receipts, marketplace sales, settlements, and what is not automatically posted.
Read guide →Set up Uber Eats
Connect Uber Eats to a Business, match each Uber store to the correct MiniTill Store, and bring orders into MiniTill.
Read guide →Uber menu, price, and availability sync
Use the shared MiniTill catalogue with marketplace prices, mapping, publishing, availability status, and retry instead of maintaining a separate kitchen menu manually.
Read guide →Understand Store devices
Manage Store-scoped POS devices, KDS displays, printers, terminal assignments, and native hardware responsibilities from one place.
Read guide →Manage POS slots and terminal assignment
Give each operational register its own POS slot, then use that slot from Web POS or Mobile POS.
Read guide →KDS slots and Mobile KDS installations
Understand how each KDS slot maps to one active Web or Mobile kitchen screen and how Mobile KDS selects a slot.
Read guide →Customer Display local pairing
Pair one POS with one CDS over local Wi-Fi using native MiniTill POS discovery and keep cloud media refresh separate from the local order link.
Read guide →Use Windcave terminals with POS
Register an active Windcave terminal, assign it to the intended POS device, and use the supported purchase/recovery/refund flow.
Read guide →Supported payment terminals
Check which payment terminals can connect directly to MiniTill POS.
Read guide →Register and test printers
Register Store network printers with address/protocol settings, enable receipt/docket roles, and test the real device before service.
Read guide →Route receipts and kitchen dockets
Decide which Store printers receive receipts and which categories/products should produce kitchen dockets.
Read guide →Print jobs, failures, and retry
Check what happened when a receipt or kitchen docket did not print, then retry it safely.
Read guide →Web POS vs native device capabilities
Use Web POS/KDS on ordinary computers for core operations, and use native apps when local hardware discovery, printing, CDS, or persistent device features are needed.
Read guide →Billing, Settings & Developer API
Manage plans, subscription settings, API keys, public API access, OpenAPI/Postman resources, and business configuration.
Understand Billing, Settings & Developer API
Understand what belongs to the Business subscription, where settings take effect, and how external systems can use MiniTill's public REST API safely.
Read guide →Understand MiniTill plans
Compare Free, Starter, Pro, and Enterprise while treating the Billing page's effective limits as the source of truth for your Business.
Read guide →Usage limits and feature entitlements
Read active Store, staff, Product, Order, device, and API usage against the Business's effective subscription limits.
Read guide →Upgrade, downgrade, cancel, or resume a subscription
Know which plan changes happen immediately and which are scheduled for the end of the current billing period.
Read guide →Billing invoices and payment method
Use MiniTill Billing history and Stripe's billing portal for subscription invoices and payment-method management.
Read guide →What happens when subscription payment is overdue
Understand PAST_DUE/UNPAID warnings and why core POS remains available while billing needs attention.
Read guide →Where MiniTill settings take effect
Know the difference between personal, Business-level, and Store-level settings before changing operational behaviour.
Read guide →Profile and account security settings
Change your MiniTill display name and understand which sign-in/security settings are controlled by your authentication provider.
Read guide →Understand the MiniTill Developer API
Use the supported /api/v1 REST contract for external systems without depending on MiniTill's internal POS, KDS, device, or admin routes.
Read guide →Create and protect API keys
Create a Business-scoped server credential, copy the full secret once, optionally expire it, and revoke it immediately if exposed.
Read guide →Choose API key scopes
Grant least-privilege read/write access across Catalogue, Stores, Orders, Payments, Customers, Loyalty, stored value, and Reports.
Read guide →API authentication and error responses
Send X-Api-Key correctly and distinguish 400, 401, 403, 404, 409, 422, 429, and 500 responses.
Read guide →Use Idempotency-Key for safe retries
Prevent duplicate Orders, loyalty adjustments, redemptions, and immutable inventory mutations when a client must retry a request.
Read guide →Developer API rate limits
Handle both the per-key 100-requests-per-minute guard and the Business plan's daily API allowance.
Read guide →OpenAPI, Postman, and API reference
Use MiniTill's generated API reference, OpenAPI YAML, Postman collection, and Postman environment as the supported integration starting point.
Read guide →Public API vs internal MiniTill routes
Know which server workflows are supported for third parties and which POS/KDS/device/admin routes can change without public compatibility guarantees.
Read guide →Troubleshooting & FAQ
Solve common store problems such as missing orders, failed payments, unavailable products, device issues, and sync failures.
Start here when something is not working
Use a safe first-response checklist before changing data, retrying payments, or rebuilding configuration.
Read guide →I cannot see a page, feature, business, or store
Check active view, role, Store assignments, workspace scope, and plan entitlements before assuming data is missing.
Read guide →A Product or Modifier is missing
Trace a missing item through catalogue status, Store visibility, POS layout, availability, and channel-specific settings.
Read guide →An order total or payment result looks wrong
Protect against duplicate charges by checking the server order/payment state and recovery path before trying payment again.
Read guide →Windcave terminal is not completing a payment
Separate terminal connectivity, assignment, pending-attempt, receipt, and recovery problems without risking a duplicate card charge.
Read guide →KDS is missing, stale, silent, or not updating
Check order eligibility, scheduled timing, device connection, pairing, and sound settings separately.
Read guide →Customer Display says Waiting for POS or shows old content
Check the POS-to-CDS connection separately from promotional media and settings updates.
Read guide →Online Ordering is closed, unavailable, or has no pickup slots
Check Store enablement, Pause ordering, Store hours, prep lead, scheduling horizon, minimum order, and item availability.
Read guide →An online order did not enter KDS
Check first-order review and scheduled activation before treating an online order as missing.
Read guide →Loyalty points, customer, or redemption looks wrong
Check the selected customer, loyalty ledger, applied redemption state, completed-order earn, and online PIN identity before adjusting points manually.
Read guide →Printing is not working
Check client capability, printer power/network, Store assignment, print-job state, and bridge ownership before reprinting repeatedly.
Read guide →Stocktake will not start, save, or complete
Check Stocktake readiness, Storage Areas, active sessions, save state, and setup changes before creating another count.
Read guide →A Recipe or Product cost is unavailable or looks wrong
Trace the cost path from Product to Recipe, component, Ingredient purchase option, unit conversion, yield, and Store supplier price.
Read guide →A Business Document is stuck or failed
Choose Retry extraction, manual review, Retry automation, Retry attachment, or safe re-import based on the stage that failed.
Read guide →Xero sync failed or is still pending
Keep the MiniTill operational result separate from the accounting sync and retry the specific failed Xero action rather than recreating the sale/closing.
Read guide →Uber Eats order information looks wrong
Check preparation time, Ready status, sold-out updates, cancellations, and courier information for an Uber Eats order.
Read guide →API request is returning 401, 403, 409, 422, or 429
Diagnose authentication, scopes, idempotency conflicts, validation, and the two independent API rate limits.
Read guide →A feature is locked or a limit has been reached
Check the selected Business's effective plan, custom overrides, usage, and subscription status before changing configuration.
Read guide →MiniTill is slow, out of date, or temporarily offline
Work out whether the problem affects one device, your local network, or an external service before changing orders or settings.
Read guide →What information to collect before contacting support
Send enough context to diagnose the issue without sharing passwords, PINs, full API keys, or payment credentials.
Read guide →