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Customers, Loyalty, Discounts & Gift Cards

Redeem a Gift Card

Use a valid active card balance at checkout and understand restrictions such as insufficient balance and Gift Card-on-Gift Card purchases.

Overview

  • Gift Card redemption is a Payment method and validates the card code, active status, expiry, and available balance.
  • The card balance must cover the Gift Card Payment amount being applied.
  • On approval, MiniTill reduces Current balance and creates a REDEEM transaction linked to the order/payment.
  • A Gift Card cannot be used to purchase another Gift Card.

When to use this

  • Use Gift Card payment when the customer presents a valid MiniTill Gift Card code.

Step-by-step

  1. Open Pay and choose Gift Card / Voucher.
  2. Enter the Gift Card code.
  3. Apply an amount that the available balance can cover.
  4. If a remaining order balance exists, use another valid tender.
  5. After payment, use Gift Card detail/history if balance needs verification.

Common mistakes

  • Do not enter a larger Gift Card amount than its balance.
  • Do not use Gift Card payment for purchasing another Gift Card.
  • Do not treat the displayed card balance as loyalty points.

Troubleshooting

  • If the card is rejected, check code, ACTIVE status, expiry, and Current balance.
  • If balance decreased but checkout was interrupted, inspect the Payment/order and Gift Card transaction history before retrying.