Complete an order and use Undo

Overview

• Completing an order removes it from the active preparation board immediately.
• Web and Mobile KDS support restoring an eligible just-completed KDS order.
• Mobile KDS includes a short, prominent Undo experience after local completion so a mistaken tap can be corrected quickly.
• Undo restores KDS preparation to IN_PROGRESS only when the underlying business order is still active; it does not silently reopen a CLOSED order.

When to use this

• Use Undo only for accidental KDS completion where preparation still needs attention.

Step-by-step

1. Complete the order when all required preparation is finished.
2. If completion was accidental, press Undo/restore immediately while the action is available.
3. Confirm the order returns to active preparation.
4. Continue preparation and complete again when truly ready.

Common mistakes

• Do not use Undo as a way to rewrite historical completed business orders.
• Do not complete an order early just because Undo exists.

Troubleshooting

• If Undo is rejected, check whether the underlying order is still OPEN and the KDS state is actually COMPLETED.
• If an undone order does not reappear immediately, refresh KDS and check the device connection.