When a scheduled online order enters KDS

Overview

• A confirmed scheduled online order is not intended to occupy the active KDS board hours or days too early.
• MiniTill calculates KDS activation as Pickup time minus the Store's Minimum prep minutes.
• Before that point, normal KDS/printing preparation side effects are suppressed.
• A protected scheduled activation job promotes due confirmed orders and ensures KDS state on active displays.
• KDS staff can choose Start Preparing Now to begin early without changing the customer's promised pickup time.

When to use this

• Use this model for later-day and future-day pickup orders.

Step-by-step

1. Customer chooses a scheduled pickup time.
2. Order becomes auto-confirmed or staff-confirmed.
3. It waits until Pickup time − Minimum prep minutes.
4. At activation time MiniTill sends it into the normal KDS/print path.
5. Use Start Preparing Now if work must begin earlier.

Common mistakes

• Do not treat a future order as missing because it is not on active KDS yet.
• Do not edit pickup time just to make it appear earlier.
• Do not duplicate it in POS.

Troubleshooting

• If a due order did not activate, check confirmation, pickup time, prep lead, active KDS slots, and scheduled activation/system issues.
• Use Start Preparing Now for intentional early preparation.