Route receipts and kitchen dockets

Overview

• Receipt output and Docket output are configured independently per printer.
• A printer can automatically print receipts when its Receipt auto-print setting is enabled.
• Docket auto-print can be enabled separately.
• Docket routing can target selected Categories and/or Products so different preparation areas do not need every item.
• Printer routing is Store-specific and is independent from KDS display configuration, although both can be used in the same kitchen.

When to use this

• Use routing when a Store has separate front receipt, kitchen, coffee, or packing printers.

Step-by-step

1. Decide each printer's operational role.
2. Enable Receipt/Docket modes as required.
3. For Dockets, select the Categories/Products that should route to that printer.
4. Run test orders containing routed and non-routed products.
5. Confirm only the intended printers receive each output.

Common mistakes

• Do not enable every category/product on every kitchen printer unless duplicate dockets are intentional.
• Do not confuse KDS routing/display behaviour with printer docket routing.
• Do not change routing mid-service without telling kitchen staff.

Troubleshooting

• If a printer works but a specific item never prints, inspect its Category/Product docket targets.
• If the same docket prints in several places, review overlapping printer targets/auto-print settings.