Manage Gift Cards, balances, delivery, and voids

Overview

• The Gift Cards list can be filtered by statuses such as ACTIVE, EXHAUSTED, EXPIRED, and VOIDED.
• Gift Card detail shows status, Current balance, Initial value, expiry, recipient/delivery information, originating sale context, and transaction history.
• Owner/Business Manager users can resend eligible email delivery from the detail page.
• Back Office exposes Void unused card only when the card is ACTIVE and its Current balance still equals its Initial value. This prevents the normal UI from voiding a partially used card as though it were unused.

When to use this

• Use Gift Card management when a customer asks for their balance, delivery failed, or an unused incorrectly issued card needs to be voided.

Step-by-step

1. Open Customers → Gift Cards.
2. Find the card and open its detail.
3. Compare Initial value, Current balance, Status, Expiry, and Transactions.
4. Resend email only for the existing issued card when delivery requires it.
5. For an unused active card, an authorised Owner/Business Manager can enter a reason and Void gift card.

Common mistakes

• Do not void a partially redeemed card through an unsupported workaround.
• Do not expose a Gift Card code in screenshots/logs unnecessarily.
• Do not assume a failed delivery means the stored-value card itself was not issued.

Troubleshooting

• If Void is not shown, check whether the card has already been used, is not ACTIVE, or your role cannot manage it.
• If delivery shows FAILED, review the recorded error and use Resend email rather than creating a duplicate card.