Payments

Overview

• Payment areas cover payment settings, terminals, POS payment flow, payment reports, and recovery actions. Windcave is the only integrated payment terminal provider currently supported; cash and configured manual payment types can also be recorded.

When to use this

• Use payment settings before taking card payments, when pairing terminals, or when reviewing failed or uncertain payment attempts.

Step-by-step

1. Configure Windcave for the business and store.
2. Register and verify the Windcave terminal.
3. Link the correct terminal to each POS device.
4. During checkout, follow the POS payment screen until the payment is approved, cancelled, or clearly failed.
5. Use payment reports or Windcave recovery tools to investigate uncertain outcomes.

Common mistakes

• Do not retry a card payment repeatedly without checking whether the previous attempt completed.
• Do not leave a POS device linked to a terminal at another counter.

Troubleshooting

• If a terminal does not respond, check terminal pairing, network connection, and provider settings.
• If the customer was charged but MiniTill does not show success, use the payment status or recovery tools before taking another payment.