Accept or reject incoming orders from KDS

Overview

• KDS can surface orders that require review before they become normal preparation work.
• MiniTill Online Ordering can use an accept/reject review flow when manual acceptance is enabled.
• Uber Eats incoming orders can be accepted/rejected from KDS using the supported integration flow.
• Incoming marketplace detail may briefly show as loading; MiniTill retries/polls and exposes Retry when detail retrieval takes too long or fails.

When to use this

• Use the approval panel whenever KDS shows Approval required rather than manually creating the same order in POS.

Step-by-step

1. Open/review the incoming order.
2. Check customer/order number, total, items, modifiers, notes, and any warnings.
3. For Uber Eats, set the preparation/ready target before accepting.
4. Accept when the kitchen can fulfil it, or use the supported reject path with the required reason.
5. After acceptance, confirm the order moves into normal KDS preparation.

Common mistakes

• Do not accept an order before its item/detail data has loaded sufficiently to review.
• Do not manually recreate an incoming order because loading takes a few seconds; use Retry if MiniTill exposes it.
• Do not assume unsupported marketplace groundwork has the same acceptance behaviour as Uber Eats.

Troubleshooting

• If Accept is blocked, review mapping/data warnings such as missing items or invalid totals.
• If order detail fetch fails, use Retry and inspect the marketplace connection rather than duplicating the order.