Uber Eats: understand remaining time and Ready for pickup

Overview

• After an Uber order is accepted, MiniTill KDS prioritises the remaining preparation time rather than making staff mentally subtract clock times.
• The absolute ready-by time remains available as secondary information.
• When all required items are finished, KDS can send the supported Ready-for-pickup notification to Uber.
• If the Ready notification fails, MiniTill exposes failure state/retry rather than silently assuming Uber was notified.

When to use this

• Use remaining time to prioritise the order during preparation, and send Ready only when the food/order is actually ready for courier pickup.

Step-by-step

1. Prepare the order while watching the remaining-time indicator.
2. Complete the required items.
3. When KDS says Ready to notify Uber, send the Ready-for-pickup notification.
4. Confirm the KDS shows that Uber was notified.
5. If notification fails, use Retry after checking connectivity/provider status.

Common mistakes

• Do not mark Ready simply because a courier is approaching if the order is not physically ready.
• Do not assume a failed Ready notification reached Uber.
• Do not confuse KDS Complete with successful provider Ready notification; provider acknowledgement is a separate integration action.

Troubleshooting

• If Ready is unavailable, finish all required items first.
• If provider notification fails, follow the displayed retry/error guidance rather than repeatedly completing/reopening the KDS card.