Use loyalty points on an online order

Overview

• Online redemption is available only after the customer is identified through the loyalty session.
• Maximum redeemable points are limited by customer balance, order subtotal, Point value, and any maximum-per-order setting.
• Minimum redemption and redemption increments are enforced.
• The Storefront shows an estimate, but the server recalculates and validates the requested points when placing the order.
• On successful order creation, MiniTill deducts the redeemed points and creates a REDEEM loyalty-ledger entry linked to the online order.

When to use this

• Use point redemption when a signed-in customer wants to reduce the amount they will pay at pickup.

Step-by-step

1. Sign in to loyalty.
2. Review balance/redemption choices.
3. Choose an eligible points amount.
4. Check the estimated discount and Place order amount.
5. Submit once and let the server revalidate.
6. Collect only the remaining amount due at pickup.

Common mistakes

• Do not promise the browser estimate as final before server acceptance.
• Do not expect redemption below the configured minimum.
• Do not manually deduct points after the order already wrote a REDEEM entry.

Troubleshooting

• If fewer points are available than expected, check balance, Point value, subtotal, minimum, maximum and increment.
• If balance changed in another session, refresh and retry.