Using Mobile KDS during a connection problem

Overview

• If Mobile KDS temporarily loses its connection, it may continue showing the most recently loaded kitchen orders.
• While the displayed information may be out of date, MiniTill can temporarily disable order actions to prevent accidental changes.
• Normal controls return after the connection is restored and the KDS has refreshed.

When to use this

• Use this when the KDS still shows orders but some buttons are unavailable or the screen says the information may be out of date.

Step-by-step

1. Treat any out-of-date warning as read-only information.
2. Check the device's Wi-Fi or internet connection.
3. Wait for the KDS to reconnect and refresh.
4. Confirm the warning has cleared before changing order status.
5. If the device does not reconnect, reopen the app and check its pairing.

Common mistakes

• Do not assume visible orders mean the device is currently connected.
• Do not recreate orders elsewhere just because KDS actions are temporarily unavailable.
• Do not repeatedly tap disabled buttons.

Troubleshooting

• If the warning remains after internet access returns, reopen the app and confirm the correct Store and KDS are paired.
• If pairing is no longer valid, pair the KDS again from Back Office.