Sign in for loyalty with phone and PIN

Overview

• Customers can sign in using the phone number registered with the Business and a 4–6 digit customer loyalty PIN.
• This is separate from staff POS PINs.
• Successful sign-in gives the Storefront access to the customer's points balance and redemption options.
• The customer session currently lasts up to 30 days unless expired/revoked.
• After 5 incorrect PIN attempts, online loyalty login is temporarily locked for 15 minutes.
• Customers without a PIN can create one from the Storefront when a unique matching customer record exists.

When to use this

• Customers should sign in when they want to view or use existing loyalty points online.

Step-by-step

1. Open Loyalty at checkout.
2. Enter registered phone and PIN.
3. Confirm the displayed customer/points.
4. If no PIN exists, use First time ordering online? Create a PIN.
5. Keep the PIN private.

Common mistakes

• Do not create a duplicate customer because login failed.
• Do not use a staff POS PIN.
• Do not repeatedly guess PINs.

Troubleshooting

• If the customer is not found, verify the Business customer profile and phone.
• If multiple customers share the same phone, MiniTill blocks ambiguous identification rather than guessing.
• Use the supported reset flow for a forgotten PIN.