Upgrade, downgrade, cancel, or resume a subscription

Overview

• Starting a paid plan from Free uses Stripe Checkout.
• Upgrading an existing paid subscription to a higher plan is designed to take effect after Stripe confirms the upgrade/payment; the UI describes a prorated charge for the remainder of the current period.
• Downgrades are scheduled for the end of the current billing period so current higher-plan features remain available until that date.
• Cancelling a paid subscription schedules a move to Free at period end rather than immediately destroying the Business.
• A scheduled cancellation can be resumed before it takes effect.
• The Billing page shows the effective scheduled-change/cancellation date when it can be confirmed.

When to use this

• Use plan changes when the Business's expected ongoing feature/usage needs change—not as a temporary way to unlock one action and immediately downgrade.

Step-by-step

1. Open Billing & Plan → Plans.
2. Choose Upgrade or Downgrade.
3. Read the confirmation text describing immediate versus period-end behaviour.
4. Complete Stripe checkout/payment where required.
5. Return to Billing and confirm Current plan / scheduled change.
6. Use Resume if a cancellation was scheduled by mistake.

Common mistakes

• Do not assume a downgrade removes current-plan features immediately; it is normally scheduled.
• Do not assume an upgrade is active merely because the button was pressed; payment/Stripe confirmation may still be pending.
• Do not create a second Stripe checkout while an existing subscription/change is being processed.

Troubleshooting

• If an upgrade says payment is pending, wait for Stripe confirmation before expecting the feature to unlock.
• If a scheduled date cannot be resolved, refresh billing status or contact MiniTill support instead of guessing the end date.