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POS & Selling

Takeaway, Dine In, Delivery, and Source

Understand the important difference between how an order is fulfilled and where the order came from.

Overview

  • Fulfilment and Source are separate concepts. Fulfilment describes how the customer receives the order: Dine In, Takeaway/Pickup, or Delivery.
  • Source describes where the sale originated. A normal counter sale uses POS.
  • The POS also lets staff manually label an order as Uber Eats, DoorDash, or another Marketplace when entering an external order by hand. Marketplace Source selection can use configured marketplace-specific product/modifier pricing.
  • Seeing a provider in the Source selector does not mean MiniTill has a live direct integration with that provider. Uber Eats is currently the supported direct marketplace integration; other source labels can be used for manual order attribution.

When to use this

  • Change Fulfilment when the customer switches between takeaway, dine-in, or delivery.
  • Change Source only when the order truly originated outside the normal counter/POS channel and you need the appropriate source attribution/pricing.

Step-by-step

  1. Before adding items, confirm or change the Source. Source becomes locked once the order/cart is already server-backed or contains items.
  2. Choose Takeaway, Dine In, or Delivery for the actual fulfilment method.
  3. For a manually entered marketplace order, select the correct marketplace Source before building the cart so marketplace prices are used where configured.
  4. If the marketplace has already collected payment, use Paid by marketplace only when that statement is true for this external order.

Common mistakes

  • Do not select Uber Eats or DoorDash Source for a normal walk-in customer.
  • Do not assume choosing DoorDash Source creates or synchronises a DoorDash order.
  • Do not toggle Paid by marketplace for an order that still needs to be paid locally.
  • Do not change Source merely to change fulfilment; use the Takeaway/Dine In/Delivery control.

Troubleshooting

  • If Source cannot be changed, the cart/order has already started; clear the unsaved sale or start a new order if the source was chosen incorrectly.
  • If marketplace prices are unexpectedly showing, confirm Source is POS for a normal counter sale.
  • If an external order was already imported through a supported integration, use its incoming-order workflow rather than manually recreating it.