Online Ordering is closed, unavailable, or has no pickup slots

Overview

• Online Ordering availability depends on the Store being active/enabled, not paused, having an allowed ASAP/scheduled mode, valid Store hours, and a feasible preparation window.
• Near closing time, ASAP may disappear when Minimum prep minutes would push pickup past closing.
• Scheduled slots are generated from Store hours, Business timezone, prep minutes, interval, and maximum days ahead.
• A customer cart can also be blocked by Minimum order amount or current Product/Modifier availability.

When to use this

• Use this if the storefront loads but customers cannot checkout or no pickup option appears.

Step-by-step

1. Check Online Ordering enabled and Pause ordering.
2. Check Store Hours and Business timezone.
3. Check Accept ASAP / Accept scheduled toggles.
4. Check Minimum prep minutes, pickup interval, and max days ahead.
5. Check Minimum order amount.
6. Check Product/Modifier availability and online visibility.
7. Reload the public storefront after configuration changes.

Common mistakes

• Do not shorten prep time just to expose slots the kitchen cannot meet.
• Do not pause the whole Store because one Product sold out.
• Do not confuse public profile opening-hours text with the actual hours used to generate pickup availability.

Troubleshooting

• If ASAP disappears only late in the day, compare current time + prep lead with closing time.
• If one scheduled date is missing, check that day's Store Hours and scheduling horizon.