Sold out, availability, and automatic restock

Overview

• Availability is for temporary operational changes such as a bagel, filling, milk option, or topping selling out during service.
• Product Availability and Modifier Availability are Store-specific. An item can be unavailable in one location while remaining available elsewhere.
• When marking an item Sold Out, the current restock choices are Tomorrow or No plan. Tomorrow automatically returns the item to Available using the store/business timezone; No plan keeps it unavailable until staff change it back.
• Availability changes are designed to affect MiniTill selling surfaces and, for connected supported marketplaces with availability sync enabled, can be queued for external synchronization.

When to use this

• Use Product Availability when a complete menu item cannot be sold.
• Use Modifier Availability when only an option such as avocado, a bagel type, sauce, milk, or extra is unavailable.
• Use availability instead of deleting catalogue records for temporary shortages.

Step-by-step

1. Select the affected Store.
2. Open Operations → Product Availability or Modifier Availability.
3. Find the product or modifier option.
4. Mark it Sold Out or unavailable.
5. Choose Tomorrow when it should automatically return at the start of the next calendar day in the configured business timezone, or No plan when staff should restore it manually.
6. When stock returns early, manually mark the item Available again.
7. If the store is connected to a supported marketplace, review sync status or retry information when an external availability update fails.

Common mistakes

• Do not delete a product because today's stock has run out.
• Do not hide the whole product when only one modifier option is unavailable.
• Do not forget that availability is Store-specific.
• Do not assume an external marketplace updated successfully when MiniTill shows a sync warning or failed state.

Troubleshooting

• If an unavailable item still appears, refresh the relevant POS/KDS/online surface and confirm you changed the correct Store.
• If an item became available again unexpectedly, check whether an automatic restock time/policy was set.
• If Uber availability is not updating, check that the store is connected, availability push is enabled, and retry any failed sync shown in MiniTill.
• If a modifier still appears on an existing open order, remember that availability changes affect new selections rather than rewriting already-created order items.