Start here when something is not working

Overview

• Most MiniTill problems fall into one of five groups: wrong Business/Store scope, permission/plan restriction, stale/offline client state, an external provider failure, or data/configuration that is valid but incomplete.
• Start with the smallest reversible checks first. Confirm scope, status, connectivity, and the existing record before creating duplicates or deleting anything.
• For payments, orders, stock, loyalty, and accounting syncs, MiniTill often has recovery/retry workflows specifically designed to preserve audit history.
• A visible error message, status badge, retry reason, order/payment ID, or device status is usually more useful than reloading repeatedly.

When to use this

• Use this guide whenever the symptom is unclear or you are deciding whether to retry, recreate, delete, or contact support.

Step-by-step

1. Confirm the selected Business and Store.
2. Confirm your role and whether the feature is included in the Business plan.
3. Read the exact status/error shown on screen.
4. Check whether the problem affects one device/user or every device/user.
5. For local hardware, check power/network/pairing before changing server data.
6. For payments or external integrations, use the existing recovery/retry path before creating another transaction.
7. If still unresolved, collect the identifiers and context listed in the Support guide.

Common mistakes

• Do not create a second order, payment, customer, stock record, or supplier document simply because the first one looks stuck.
• Do not delete historical records to make an error disappear.
• Do not force-refresh external-provider actions repeatedly when the result of the first attempt is uncertain.

Troubleshooting

• If you are unsure whether an action is safe to repeat, stop and inspect the existing record/status first.
• If the same problem affects several Stores/devices at once, treat it as a broader service/provider issue rather than reconfiguring each device independently.