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Customer Display (CDS)

Image duration, video looping, and continuous playback

Understand exactly when images advance, when videos advance, and why order/Thank-you transitions do not intentionally restart the current video.

Overview

  • Images use a configured Duration between 3 and 60 seconds before the playlist advances.
  • A non-looping video plays through once and then moves to the next playlist item when native playback reports the end.
  • When Loop video is enabled, the video repeats and a Maximum play time limits how long that playlist item can occupy the screen before advancing. The current default for a newly enabled loop is 30 seconds.
  • Maximum video play time supports 3 to 3600 seconds.
  • The promotional media component is kept as a persistent layer while CDS changes between idle and active-order layout. Starting/clearing an order or showing the Thank-you overlay does not intentionally reset the media timeline.
  • During an active order the media changes from full-screen cover presentation to a contained area so the same content remains visible without cropping as aggressively.

When to use this

  • Use image Duration for static slides; use video Loop/Maximum play time when a short clip should repeat without trapping the playlist forever.

Step-by-step

  1. For an image, choose how many seconds it should remain visible.
  2. For a normal video, leave Loop off to play the full file once.
  3. For a repeating clip, enable Loop and choose Maximum play time.
  4. Save and test the playlist from idle → active order → Thank-you → idle.
  5. Confirm the promotional sequence does not repeatedly restart from the first asset whenever an order state changes.

Common mistakes

  • Do not interpret image Duration as a way to shorten a non-looping video's normal playback; video has its own end/loop/maximum-play behaviour.
  • Do not enable Loop without considering Maximum play time or one video can dominate the playlist.
  • Do not expect the Thank-you overlay to pause/reset the underlying promotional timeline.

Troubleshooting

  • If every order makes the same video restart, make sure the Customer Display app is up to date.
  • If a looping video changes too quickly or too slowly, review Maximum play time rather than image Duration.