Item notes and order notes

Overview

• Item Notes belong to one cart line and should be used for preparation instructions specific to that item.
• Order Notes apply to the order as a whole and are better for general handoff/preparation context.
• Notes stay attached to the order and can appear in KDS where applicable.

When to use this

• Use an Item Note for instructions such as 'cut in half' on one sandwich.
• Use an Order Note for something that affects the entire order or handoff.

Step-by-step

1. For an item-specific instruction, edit the cart item and enter its note.
2. For a whole-order instruction, open Notes from the order controls and enter the order note.
3. Keep notes short and operationally useful.
4. Review them before Hold or Pay so the saved order carries the intended instructions.

Common mistakes

• Do not write structured choices as notes when a Modifier exists; modifiers are easier for pricing, reporting, and kitchen consistency.
• Do not put an instruction for one item into the Order Note if the kitchen could apply it to the wrong item.
• Do not use notes for internal commentary that should not travel with the operational order.

Troubleshooting

• If a kitchen instruction is not obvious, confirm it was placed on the correct item and check KDS note display.
• If notes disappear after resuming an order, report it as an order-state issue because persisted item/order notes should reload with the order.