Refunds involving Gift Cards

Overview

• MiniTill can record a refund against an eligible Gift Card payment.
• That generic refund path does not itself create a reverse Gift Card transaction or automatically add the redeemed amount back to the Gift Card's Current balance.
• A recorded refund does not automatically mean the value has been added back to the Gift Card balance.
• This is different from loyalty refunds, which have explicit order-level point reversal/restoration logic.

When to use this

• Read this before promising that a refund paid originally by Gift Card will automatically re-credit the card.

Step-by-step

1. Identify the original Gift Card Payment and card transaction.
2. Follow the business's refund policy.
3. If recording a MiniTill Payment refund, verify the refund record separately from the Gift Card Current balance.
4. Do not tell the customer stored value has been restored unless the Gift Card balance/transaction history actually confirms it.

Common mistakes

• Do not assume refunding the Payment automatically reverses the REDEEM transaction.
• Do not manually change unrelated loyalty points to compensate for a Gift Card issue.
• Do not issue a second Gift Card without preserving the original refund/audit context.

Troubleshooting

• If a refund is recorded but the Gift Card balance did not increase, that matches the current generic refund limitation.
• Use Gift Card transaction history and Refund history together when investigating the case.