Configure Customer Display settings

Overview

• Customer Display settings are Store-specific.
• Enable promotional content controls whether the CDS uses its promotional/split-screen presentation.
• Order panel width can be configured from 35% to 55%; the current UI recommends 42%.
• Default image slide duration can be configured from 3 to 60 seconds.
• Thank-you duration can be configured from 1 to 10 seconds.
• Each Store selects its own playlist from the Business media library and can define rotating split-screen messages.

When to use this

• Use these settings when fitting the display to screen size, store branding, and how much space the customer needs for order details.

Step-by-step

1. Select the Store and open Settings → Customer Display.
2. Enable or disable promotional content.
3. Set the Order panel width.
4. Choose default image slide and Thank-you durations.
5. Add media from the Business media library to this Store's playlist.
6. Reorder the playlist and configure per-item image/video behaviour.
7. Enter optional split-screen messages and Save customer display.

Common mistakes

• Do not change one Store expecting every Store's CDS playlist to change.
• Do not make the order panel so narrow that long product/modifier information becomes difficult to read.
• Do not turn off promotional content and then expect the promotional/customer-message side panel to remain visible.

Troubleshooting

• If settings do not appear immediately, leave the Customer Display connected for a moment and check again.
• If one Store shows different content from another, remember playlists/settings are intentionally Store-specific.