Refund a Windcave card payment

Overview

• A Windcave card refund is a provider transaction, not only a local bookkeeping change.
• The original Payment needs provider reference information and the required terminal context.
• The refund can be PENDING while the terminal/provider outcome is being reconciled. MiniTill explicitly warns not to retry a pending refund.
• On approval, MiniTill updates the Payment's refunded amount/status and reconciles the order-level payment status.

When to use this

• Use this for an eligible original Windcave Card Payment when money must be returned to that card transaction.

Step-by-step

1. Open the order in Refunds and select the original Windcave Payment.
2. Confirm provider reference, terminal context, remaining refundable amount, and refund amount.
3. Enter the required reason and manager PIN if required.
4. Start the refund once.
5. If MiniTill reports Refund is processing/PENDING, do not retry; allow Windcave recovery to determine the final result.
6. After completion, verify the refund history/provider reference and remaining refundable value.

Common mistakes

• Do not create a Cash/manual refund as a substitute for a Windcave provider refund unless your business intentionally handles an exceptional off-system return and understands the reconciliation impact.
• Do not retry a pending Windcave refund.
• Do not assume all card-provider groundwork in MiniTill is production-supported. The supported integrated card refund flow documented here is Windcave.

Troubleshooting

• If Refund is disabled, provider reference or terminal information may be missing.
• If Windcave declines the refund, check that refunds are enabled on the merchant account and that the original transaction is refundable.
• If the outcome is uncertain, use refund/payment recovery and history before attempting any second refund.