A feature is locked or a limit has been reached

Overview

• Features and numeric limits are Business-specific and can differ from standard plan defaults because of custom overrides.
• Billing Overview is the best source for effective Store/staff/Product/Order/POS/KDS/API limits and feature availability.
• A PAST_DUE/UNPAID warning can coexist with core POS availability, while plan-dependent entitlements still depend on valid subscription state.
• Usage/feature restrictions are not fixed by changing Store scope or recreating data.

When to use this

• Use this if Create/Add buttons are blocked, Advanced Reports/API/Integrations are locked, or the Business appears over a limit.

Step-by-step

1. Confirm the selected Business.
2. Open Billing & Plan → Overview.
3. Review Current plan, Feature availability, Usage, and any custom override banner.
4. Check subscription status/scheduled downgrade/cancellation.
5. Deactivate obsolete active resources if appropriate or choose the correct plan change.

Common mistakes

• Do not delete historical Orders to work around monthly order limits.
• Do not assume another Business owner's subscription applies to this Business.
• Do not assume standard public plan limits override a custom Business entitlement shown in Billing.

Troubleshooting

• If your subscription payment succeeded but MiniTill still shows the Business as locked, refresh Billing and contact support with the Business name and the message shown.
• If usage is unexpectedly high, inspect which active resources are counted before removing anything.