When Customer Display settings update

Overview

• CDS loads cached Store display settings first when available, then checks the cloud settings endpoint for updates.
• The current production refresh loop backs off to roughly five minutes after a successful settings fetch; staging refreshes much more frequently for development.
• A routine refresh preserves the current valid media/message position where possible rather than jumping back to the first slide.
• New/changed media is cached before the refreshed playlist replaces the live settings.

When to use this

• Use this knowledge when a manager saves a new promotion and expects every physical CDS to change immediately.

Step-by-step

1. Save the Customer Display settings.
2. Keep the CDS app running and connected to the internet for the settings/media refresh.
3. Allow several minutes in production for routine refresh when there is no reason to restart the app.
4. Verify the content after the new files finish caching.

Common mistakes

• Do not repeatedly re-upload the same media because the screen did not change within a few seconds.
• Do not expect changing the playlist to restart the current media instantly; continuity is intentional where possible.

Troubleshooting

• If a production CDS still has not updated after a reasonable refresh period, verify internet access and that you edited the correct Store.
• If only one file is missing, inspect that media asset/upload rather than deleting the whole playlist.