How online order status updates

Overview

• The order confirmation page updates automatically as the order moves through Received, Preparing, Ready, or Cancelled.
• Customers normally do not need to refresh the page manually.
• If the connection is briefly interrupted, MiniTill keeps checking for the latest order status when the connection returns.

When to use this

• Use this when explaining to customers how their pickup status will change after they place an online order.

Step-by-step

1. The customer keeps the confirmation page open.
2. Staff update the order through the normal KDS workflow.
3. The confirmation page updates the status text and image automatically.
4. If the page was in the background, returning to it checks for the latest status.

Common mistakes

• Do not tell customers they must reload the page after every kitchen update.
• Do not assume a brief delay means the order has been lost.

Troubleshooting

• If the status is slow to change, check the customer's internet connection first.
• If needed, reopening the order-status page will load the latest available status.