Receipts and post-payment checks

Overview

• A receipt is an output of the recorded sale; it is not the authoritative provider status by itself.
• Order detail can offer receipt reprint for eligible paid/refunded orders when the Store has an active receipt printer configured.
• Provider card transactions can also have provider/merchant receipt requirements separate from the normal customer receipt.

When to use this

• Use receipt reprint when a customer needs another copy after you have already confirmed the correct order/payment.

Step-by-step

1. Find and open the correct order.
2. Verify Payment status and Payment rows.
3. Choose Reprint receipt when available.
4. If the printer job fails, troubleshoot/retry the print path without changing the Payment status.

Common mistakes

• Do not assume 'no receipt printed' means 'no payment happened'.
• Do not take another card payment because the receipt printer failed.
• Do not reprint from a similar-looking order without confirming order number/time/amount.

Troubleshooting

• If reprint is unavailable, check active receipt-printer configuration.
• If payment succeeded but printing failed, keep the Payment intact and troubleshoot printing separately.