KDS slots and Mobile KDS installations

Overview

• A KDS slot is the logical Store kitchen screen configuration and is what counts against the Business plan's KDS limit.
• Each KDS slot can be active on one Web KDS browser or one Mobile KDS device at a time.
• Web KDS opens a selected KDS slot directly from Back Office.
• Mobile KDS signs in with a manager account, then selects which active KDS slot that tablet should use.
• To run another kitchen screen at the same time, create another KDS slot if the plan limit allows.
• Mobile KDS can change to another KDS slot later from Settings.

When to use this

• Use this when adding another kitchen screen, choosing whether it should run as Web KDS or Mobile KDS, or moving a tablet to a different KDS slot.

Step-by-step

1. Create or open the KDS slot in Settings → Devices.
2. Configure its timing, layout, and item routing.
3. For Web KDS, choose Open Web KDS on that slot.
4. For Mobile KDS, sign in on the tablet and select the intended Store and KDS slot.
5. If the tablet is already using another slot, open Mobile KDS Settings and choose Change KDS slot.
6. Confirm the app loads the correct Store and KDS slot.
7. Send a test order.

Common mistakes

• Do not choose the same KDS slot on two screens if both need to operate at the same time; create another slot instead.
• Do not select the wrong Store or KDS slot during Mobile KDS setup.
• Do not create unnecessary KDS slots merely because a mobile app was reinstalled.

Troubleshooting

• If Mobile KDS says the selected slot is active on another device, either move that slot to this device or choose/create a different KDS slot.
• If Mobile KDS is connected but stale, use the KDS recovery/connectivity guide rather than creating repeated KDS slots.