How Gift Cards work

Overview

• Each issued Gift Card has a unique code, Initial value, Current balance, Status, optional expiry, and transaction history.
• Gift Cards can be partially redeemed across multiple transactions until balance is exhausted.
• Gift Card sales are treated as stored-value liability rather than immediate product revenue; redemption reduces the balance and represents use of that stored value.
• The Gift Card code should be treated like cash. Back Office explicitly warns not to include it casually in logs or support tickets.

When to use this

• Use Gift Cards when a purchaser prepays value that the recipient can spend later.

Step-by-step

1. Sell and fully pay the Gift Card sale.
2. MiniTill issues the card/code only after the sale reaches the required paid state.
3. Give/deliver the code to the recipient.
4. At later sales, redeem against the card balance as a Gift Card payment.
5. Use Gift Card detail to review balance and transactions.

Common mistakes

• Do not expose the full code unnecessarily.
• Do not treat the Gift Card sale itself as ordinary immediate revenue.
• Do not create a second card because email delivery failed; use resend/recovery on the issued card.

Troubleshooting

• If the card is unavailable, check status and expiry.
• If balance looks wrong, review the transaction history rather than only the latest order.
• If email failed, use the Gift Card detail resend workflow where permitted.