Redeem loyalty points before payment

Overview

• Loyalty redemption requires a selected customer, global redemption enabled, and a Customer Group that allows redemption.
• The maximum redeemable points are limited by the customer's balance, the order amount divided by Point value, and any configured Maximum redeem points per order.
• Minimum redeem points must also be satisfied.
• When Allow redemption with discounts is disabled, discount interaction rules can prevent redemption on discounted orders.
• POS applies redemption before Pay so the reduced amount due is visible before a tender is selected.

When to use this

• Use redemption when a customer explicitly wants to spend their available loyalty points on the current sale.

Step-by-step

1. Select the customer.
2. Review available balance and redemption limits.
3. Enter/select the points to redeem and Apply them before Pay.
4. Confirm the Loyalty redeem line and reduced amount due actually appear.
5. Then proceed to payment for the remaining balance.

Common mistakes

• Do not assume entering a number means points have been redeemed; confirm the redemption is applied.
• Do not press Pay first and then expect the same pre-payment redemption workflow.
• Do not promise more redemption than the order, balance, or maximum-per-order setting permits.

Troubleshooting

• If redemption is disabled, check Business Loyalty Settings and Customer Group redemption permission.
• If fewer points are allowed than expected, check point value, order amount, balance, minimum, and maximum-per-order limits.
• If a Discount is active, check Allow redemption with discounts.