A Product or Modifier is missing

Overview

• A Product can exist in the Business catalogue but still be absent from POS, Online Ordering, or another channel because Store/channel visibility, layout placement, category status, or availability differs.
• Sold Out/Availability is separate from Inventory quantity.
• POS layout controls where staff find Products on POS; it does not control the public Online Ordering layout.
• Modifier availability and Modifier Group rules can hide/block an option even when the base Product is available.

When to use this

• Use this when an item exists in Back Office but staff/customers cannot select it.

Step-by-step

1. Confirm the Product/Modifier and its Category/Group are active.
2. Confirm the correct Store is selected.
3. Check Store/channel visibility and Store overrides.
4. Check Product/Modifier Availability and any Tomorrow/No plan sold-out state.
5. For POS, check the assigned POS Layout.
6. For Online Ordering, check online visibility and the Store's sold-out presentation.
7. For Modifiers, verify selection limits and required/optional configuration.

Common mistakes

• Do not delete/recreate an item to fix a temporary Sold Out state.
• Do not use Inventory quantity as a substitute for Availability.
• Do not expect a POS Layout change to rearrange Online Ordering.

Troubleshooting

• If only one Store is affected, focus on Store overrides/availability/layout.
• If every Store is affected, inspect the Business catalogue/category/group itself.