Use the POS Orders list

Overview

• Mobile POS separates order browsing into Draft, Online, Market, and Past views so different operational states do not become one long mixed list.
• Draft/Open orders include held or otherwise unpaid orders that may be resumed when eligible.
• Online and Market views surface orders from those channels and their relevant acceptance/status workflow.
• Past orders are historical/completed sales used for lookup, receipt/refund/customer follow-up rather than normal cart editing.

When to use this

• Open Orders when looking for a held sale, incoming/confirmed online order, marketplace order, or a completed transaction.

Step-by-step

1. Choose the tab that matches the order's origin/state instead of searching only Past.
2. Use Draft for an unpaid held/open POS order.
3. Use Online for MiniTill Online Ordering workflow.
4. Use Market for marketplace-related order workflow.
5. Use Past plus search/date filters when finding a historical sale.
6. Open the order detail before taking follow-up actions.

Common mistakes

• Do not expect every marketplace order to be resumable as a normal editable POS draft.
• Do not recreate an order simply because it is not under Past; check Draft, Online, and Market.
• Do not confuse order status with payment status; an order can have workflow state and payment state that need separate attention.

Troubleshooting

• If a held order is missing, confirm the correct Store/POS and refresh the order list.
• If a past order cannot be found, widen the date range or search using order/customer details.
• If an incoming order needs acceptance, use its Online/Marketplace action flow rather than trying to resume it as a counter cart.