New → In Progress → Done

Overview

• The normal KDS preparation states are OPEN/New, IN_PROGRESS, and COMPLETED, with additional cancellation states where needed.
• Starting preparation changes KDS preparation state; it does not itself mean the order is paid or customer-handoff is complete.
• Completing the KDS card removes it from active preparation, but KDS state remains distinct from the broader Order status/payment status.
• A display configured to Skip preparing stage can shorten the interaction where a separate In Progress state is not useful.

When to use this

• Use Start/In Progress when the kitchen needs to signal that somebody has taken ownership of the work, and Done/Complete only when the displayed preparation is actually finished.

Step-by-step

1. Review the new order and timing.
2. Start preparation when work begins.
3. Complete individual items where item tracking is useful.
4. Complete the order when its required preparation is finished.
5. Use Undo immediately if completion was accidental and the order is still eligible to be restored.

Common mistakes

• Do not press Complete just to clear visual clutter.
• Do not assume KDS Complete means a payment was captured.
• Do not expect Undo to reopen a business-completed CLOSED order; KDS Undo only restores eligible active preparation state.

Troubleshooting

• If an order cannot be restored, it may no longer be an active OPEN business order.
• If an order card does not move after you change its status, refresh KDS and confirm the change was saved.