Thank-you screen after payment

Overview

• When POS publishes order completion, CDS clears the active cart and shows a temporary full-screen Thank-you overlay.
• With a linked customer and loyalty result, it can show the customer's first name, points earned, and points available.
• Without that loyalty detail, it shows a simple order-confirmed Thank-you message.
• Thank-you duration is Store-configurable from 1 to 10 seconds.
• The promotional media layer remains mounted behind the Thank-you overlay, so the Thank-you screen does not intentionally restart the playlist/video timeline.

When to use this

• Use the Thank-you screen as a clear visual handoff that payment/order completion has reached the customer display.

Step-by-step

1. Set an appropriate Thank-you duration in Customer Display settings.
2. Complete a normal test payment.
3. Confirm the full-screen Thank-you state appears.
4. Wait for the configured duration and confirm CDS returns to idle promotional content.
5. If video was playing, confirm playback/playlist progression was not deliberately reset by the Thank-you overlay.

Common mistakes

• Do not make the Thank-you duration so long that the screen remains unavailable for the next customer.
• Do not assume the Thank-you screen itself proves a card provider settlement beyond the completed state sent by POS.

Troubleshooting

• If Thank-you does not appear, confirm the POS/CDS connection and that POS actually completed the order.
• If customer loyalty details are missing, inspect the completed order/customer loyalty result rather than changing the CDS.