What happens when subscription payment is overdue

Overview

• Billing can enter states such as ACTIVE, TRIALING, PAST_DUE, UNPAID, INCOMPLETE, or CANCELLED depending on subscription/Stripe state.
• When MiniTill sees PAST_DUE or UNPAID, Billing shows an explicit warning to update the payment method.
• The current product message states that POS core remains available while payment is failed/overdue.
• Plan-dependent entitlements still rely on an active/trialing subscription being valid; a lapsed subscription should not be assumed to retain every paid feature indefinitely.

When to use this

• Use this guide when the Business can still take core POS orders but paid feature access or billing status is uncertain.

Step-by-step

1. Open Billing & Plan and read the current Billing status.
2. Open Stripe billing/payment management where available.
3. Correct the payment method/outstanding payment.
4. Return to MiniTill and re-check effective Feature availability.
5. Contact support if Stripe shows paid but MiniTill remains in an overdue state.

Common mistakes

• Do not stop core counter service solely because the Billing page warns PAST_DUE if POS core is still operational.
• Do not assume all paid entitlements remain guaranteed while the subscription is invalid/expired.

Troubleshooting

• If payment has been fixed but the status remains stale, refresh and allow Stripe/subscription state to synchronise.
• If the Business is unexpectedly on Free, review scheduled cancellation/downgrade history and current subscription status.