Prepare items, modifiers, and notes

Overview

• KDS displays product quantity, modifiers, item notes, and order notes so preparation details do not have to be inferred from a product name.
• Items are ordered using the configured Menu Category order and Product order to keep kitchen sequence predictable rather than arbitrary.
• Kitchen-focus modifier configuration can make preparation-critical choices more prominent.
• Item-level completion tracks progress inside a larger order and is shared across KDS slots: if the same item is visible on Kitchen and Packing, marking it Done on either screen updates both.

When to use this

• Use item completion where different items finish at different times, several staff share one ticket, or the same item is visible at more than one preparation/packing station.

Step-by-step

1. Read quantity and product first.
2. Check modifiers immediately below the item.
3. Read item-specific notes before preparation.
4. Read the order note separately for whole-order instructions.
5. Mark items Done as they are completed. That Done/Undo state is shared anywhere the same order item is shown. Complete the order card only when this KDS station has finished its own work.

Common mistakes

• Do not treat an Order Note as if it belongs to only one item.
• Do not ignore modifiers because the base product name looks familiar.
• Do not change catalogue ordering merely to fix one temporary kitchen rush; use stable menu ordering that staff can learn.
• Do not expect KDS Complete to complete another station's card. Item Done is shared, but order-card Complete is specific to each KDS slot.

Troubleshooting

• If items appear in an unexpected sequence, review Category/Product sort order in Menu settings.
• If an important option is easy to miss, consider Kitchen focus on the relevant Modifier Group.
• If an item is Done on one KDS but not another, refresh both screens and confirm they are showing the same Order Item; shared item completion should not depend on the KDS slot.