Terms of Service

1. About MiniTill

MiniTill is a point-of-sale and order management platform designed for cafés, bakeries, takeaway shops, restaurants, and other hospitality businesses.

MiniTill may include features such as POS order entry, menu management, customer records, loyalty, discounts, online ordering, kitchen display screens, printing, reporting, integrations, and payment-related workflows.

2. Who may use MiniTill

You may use MiniTill only if you are authorised to act on behalf of the business, store, or organisation you register or manage.

You are responsible for ensuring that all staff, managers, contractors, and other users who access your MiniTill account comply with these Terms.

3. Accounts and access

You must provide accurate account, business, billing, and contact information.

You are responsible for keeping your login credentials secure. You must notify us promptly if you believe your account has been accessed without permission.

MiniTill may support different user roles, such as owner, business manager, store manager, cashier, or support roles. You are responsible for assigning appropriate access levels to your users.

4. Business and store data

You retain ownership of the business data you enter into MiniTill, including products, menus, orders, customer records, loyalty information, reports, and store configuration.

You grant MiniTill permission to process, store, display, transmit, and use that data as necessary to provide, maintain, secure, and improve the service.

You are responsible for the accuracy, legality, and appropriateness of the data you enter into MiniTill.

5. Customer information and privacy

If you collect or manage customer information through MiniTill, you are responsible for ensuring that your use of that information complies with applicable privacy, marketing, and consumer laws.

Our handling of personal information is described in our Privacy Statement, available at /privacy.

6. Subscriptions, billing, and plans

MiniTill may offer free and paid plans. Paid plans may include different limits, features, stores, devices, integrations, support levels, or usage allowances.

Subscription pricing, included features, and limits may be shown on the MiniTill website, billing page, or plan selection screen.

Unless stated otherwise:

• subscription fees are charged in advance;
• fees are non-refundable except where required by law or expressly stated by MiniTill;
• you are responsible for all applicable taxes, duties, and charges;
• failed payments may result in restricted access, downgrade, suspension, or cancellation.

MiniTill may use third-party payment providers, such as Stripe, to process subscription payments. Your use of those payment services may also be subject to the provider's own terms.

7. Promotions and discounts

MiniTill may offer promotions, free trials, coupons, discounts, or introductory pricing.

Promotions may be subject to eligibility rules, expiry dates, usage limits, plan restrictions, or other conditions.

MiniTill may withdraw or change promotions where reasonably necessary, but this will not affect promotional benefits already granted unless misuse, fraud, error, or a breach of these Terms is involved.

8. Acceptable use

You must not use MiniTill to:

• break the law;
• infringe another person's rights;
• upload malicious code or attempt to compromise the service;
• access data you are not authorised to access;
• interfere with MiniTill's systems, security, or availability;
• reverse engineer, copy, resell, or misuse the service except as permitted by law or by written agreement;
• use MiniTill for fraudulent, misleading, abusive, or harmful activity.

9. POS, payments, printing, and integrations

MiniTill may integrate with third-party services, hardware, payment terminals, printers, accounting systems, delivery platforms, online ordering tools, and other providers.

Third-party services and hardware are not controlled by MiniTill. Availability, performance, transaction approval, settlement timing, device compatibility, printing reliability, surcharges, refunds, and provider errors may depend on those third parties.

You are responsible for checking order, payment, refund, till closing, tax, accounting, and settlement records before relying on them for business, tax, or accounting purposes.

MiniTill is not a bank, payment processor, accountant, tax adviser, or financial adviser.

10. Service availability and changes

We aim to provide a reliable service, but MiniTill may be unavailable from time to time due to maintenance, updates, outages, network issues, third-party provider issues, or events outside our control.

We may add, change, limit, suspend, or remove features where reasonably necessary to improve the service, maintain security, comply with legal obligations, manage third-party dependencies, or support the long-term operation of MiniTill.

11. Support

Support availability may depend on your plan, the nature of the issue, and the support channels offered by MiniTill.

We may provide help through email, in-app support, documentation, or other channels.

12. Intellectual property

MiniTill owns or licenses all rights in the MiniTill platform, software, design, branding, documentation, workflows, and related materials.

You may use MiniTill only as allowed by these Terms. You must not copy, modify, distribute, sell, lease, or create derivative works from MiniTill unless we give written permission or the law allows it.

13. Feedback

If you provide ideas, suggestions, bug reports, feature requests, or other feedback, you allow MiniTill to use that feedback without restriction or payment to you.

14. Suspension and termination

You may stop using MiniTill at any time.

MiniTill may suspend or terminate access if:

• you breach these Terms;
• your subscription payment fails;
• your use creates security, legal, operational, or reputational risk;
• we are required to do so by law;
• the service or a major part of it is discontinued.

Where practical, we will try to give reasonable notice before suspension or termination, but immediate action may be required in serious cases.

15. Data export and deletion

Where available, you may export certain business data from MiniTill.

After account closure, cancellation, or termination, MiniTill may retain data for a reasonable period for backup, legal, tax, fraud prevention, security, dispute resolution, or operational purposes.

We may delete inactive, expired, or closed account data in accordance with our data retention practices.

16. Disclaimers

MiniTill is provided on an “as is” and “as available” basis.

To the extent permitted by law, we do not guarantee that MiniTill will be uninterrupted, error-free, compatible with every device or integration, or suitable for every business requirement.

Nothing in these Terms limits any rights that cannot legally be excluded.

17. Liability

To the extent permitted by law, MiniTill is not liable for indirect, incidental, special, consequential, or loss-of-profit damages, including losses caused by outages, incorrect setup, user error, third-party services, hardware failure, payment provider issues, internet connectivity, or inaccurate data entered by users.

To the extent permitted by law, MiniTill's total liability for claims relating to the service is limited to the amount paid by you to MiniTill for the service in the three months before the event giving rise to the claim.

18. Consumer and business laws

MiniTill is primarily provided for business use.

Some laws, including New Zealand consumer, fair trading, privacy, and contract laws, may apply despite these Terms. Nothing in these Terms is intended to exclude, restrict, or modify rights or obligations that cannot legally be excluded.

19. Changes to these Terms

We may update these Terms from time to time.

If changes are material, we will take reasonable steps to notify users, such as by posting the updated Terms on our website, showing an in-app notice, or contacting account owners.

Your continued use of MiniTill after the updated Terms take effect means you accept the updated Terms.

20. Governing law

These Terms are governed by the laws of New Zealand.

Any dispute relating to these Terms or MiniTill will be handled under New Zealand law, unless another law applies and cannot be excluded.

21. Contact

If you have questions about these Terms, contact us at:

support@minitill.co.nz