MTMini Till
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POS & Selling

Understand Held, Online, and Uber Eats alerts

Know what the POS header counters mean and which queue to open when an order needs attention.

Overview

  • The POS can show small operational counters so staff do not have to keep checking several separate screens.
  • Held shows unpaid/open POS orders that have been put aside and may need to be resumed.
  • Online shows MiniTill Online Ordering orders in the relevant review/confirmed workflow.
  • Uber Eats shows incoming marketplace orders that need attention, and the counters update automatically while POS is connected.
  • These counters are queues, not extra copies of the order. Opening the relevant queue is safer than manually recreating an order.

When to use this

  • Use the counters during service whenever a number appears or increases and you need to know whether it is a held sale, online order, or marketplace order.

Step-by-step

  1. Tap Held to open the Draft/Open queue and resume the correct unpaid order.
  2. Tap Online to open the online-order queue and follow its confirm/reject or operational status flow.
  3. Tap Uber Eats to open the marketplace queue and use the incoming-order acceptance/retry actions provided there.
  4. Open the order detail before acting when customer name, order number, pickup time, or source needs confirmation.
  5. After acting, return to the register; the counters update from the current order state.

Common mistakes

  • Do not recreate an online or Uber Eats order manually because you noticed an alert; first open the corresponding queue.
  • Do not assume Held means a failed order; it usually means an unpaid order intentionally left open.
  • Do not treat the Uber Eats counter as proof that every Marketplace source is directly integrated. The direct supported marketplace integration is Uber Eats.

Troubleshooting

  • If a counter does not clear immediately, refresh the queue and confirm the order's latest server status.
  • If Online or Uber Eats counts appear delayed, check the POS internet connection and reopen the order list if needed.
  • If an order appears in the wrong queue, check its Source, review status, payment status, and whether it is already in a terminal state.