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Orders, Payments & Refunds

Refunds: what MiniTill actually refunds

Refund the correct Payment row, not an assumed order amount, and understand partial/full refund state before returning money.

Overview

  • MiniTill refunds against an eligible Payment row. The Refunds screen shows each payment's paid amount, already-refunded amount, provider/reference details, and remaining refundable amount.
  • Eligible payment states are approved/previously refunded states with remaining refundable value. Voided, cancelled, and failed orders are excluded from the normal refundable-order workflow.
  • A partial refund changes that Payment to PARTIALLY_REFUNDED; refunding its full remaining value changes it to REFUNDED.
  • The order-level Payment status is then reconciled from all payment/refund rows. A split-tender order may therefore require more than one refund action.
  • The current refund form is amount-against-payment based; displaying order items does not mean the refund is automatically item-quantity based.

When to use this

  • Use Sell → Refunds only after confirming the original order and exactly which tender should receive the money back.

Step-by-step

  1. Find the order in Refunds using order/customer/payment context.
  2. Verify order number, Store, time, total, source, customer, and Payment status.
  3. Review each Payment row and choose the correct original tender.
  4. Enter an amount no greater than that Payment's Remaining refundable value.
  5. Enter a required audit reason.
  6. Enter manager PIN when Store POS Security requires it.
  7. Submit once and wait for the final/refund-recovery state before retrying.

Common mistakes

  • Do not refund the order total to every Payment row on a split sale.
  • Do not use a different tender merely because returning money that way is operationally easier; follow the original payment/refund workflow and store policy.
  • Do not retry a provider refund while MiniTill says it is processing/pending.

Troubleshooting

  • If an order is not in Refunds, check whether it has an eligible settled Payment with remaining refundable value and is not VOIDED/CANCELLED/FAILED.
  • If a refund amount is rejected, compare it with the selected Payment's remaining refundable amount.
  • If manager PIN is requested, that is controlled by Store POS Security.