Kitchen Display (KDS)
Handle Uber cancellations in KDS
Keep cancelled marketplace orders visible long enough for staff to notice, then acknowledge them without losing the cancellation state.
Overview
- KDS has explicit CANCELLING/CANCELLED display states so an externally cancelled order does not simply vanish before kitchen staff notice.
- Acknowledging a cancellation dismisses it from that KDS display; it does not rewrite the underlying business order back to an active state.
- Provider cancellation/confirmation remains distinct from ordinary kitchen completion.
When to use this
- Use acknowledgement after staff have seen the cancellation and stopped/handled preparation according to store procedure.
Step-by-step
- Read the cancellation state on the order.
- Stop or handle preparation according to the store's policy.
- Acknowledge the cancellation in KDS.
- Confirm it leaves the active display while remaining cancelled in the order record.
Common mistakes
- Do not complete a cancelled order merely to clear it.
- Do not assume acknowledgement reactivates or deletes the underlying order history.
Troubleshooting
- If acknowledgement is blocked, confirm the order is actually CANCELLED and the KDS state is CANCELLING/CANCELLED.