MiniTill is slow, out of date, or temporarily offline

Overview

• A problem on one device does not always mean MiniTill is unavailable everywhere.
• Some features depend on your local Wi-Fi, internet connection, printer or display connection, or an external service such as Windcave, Xero, or Uber Eats.
• Before changing data, first check whether another MiniTill device sees the same problem.

When to use this

• Use this if a screen is not updating, one device shows different information, or staff report that MiniTill is not responding.

Step-by-step

1. Check whether another MiniTill device or browser has the same problem.
2. Check the affected device's Wi-Fi and internet connection.
3. If the issue is only Customer Display, check the local POS-to-display connection as well.
4. If the issue is only KDS, reopen or refresh the KDS after confirming the network is available.
5. If the issue is only a payment or external integration, check that service separately.
6. Do not restart an uncertain payment until you have confirmed whether the first attempt succeeded.

Common mistakes

• Do not delete or recreate an order because one screen is out of date.
• Do not reinstall or re-pair every device when only one device is affected.
• Do not restart a payment while the result of the first attempt is unknown.

Troubleshooting

• If only one device is affected, focus on that device and its network connection first.
• If every Store and device is affected at the same time, record the time of the issue and contact support.