Customer Display says Waiting for POS or shows old content

Overview

• CDS has two distinct connectivity paths: local POS↔CDS for live order snapshots, and cloud access for Store settings/promotional media.
• Waiting for POS means the CDS local service is ready but no POS is connected.
• Previously loaded promotional media may continue playing even if new content has not updated yet.
• Live orders and promotional media use different connections, so one can work while the other has a problem.

When to use this

• Use this when orders do not appear, CDS remains Waiting for POS, or new promotional content has not appeared yet.

Step-by-step

1. For live-order problems, confirm POS/CDS are on the same local Wi-Fi and local-network permission is granted.
2. Confirm the saved POS↔CDS pairing/Connected state.
3. Reconnect or Forget/re-pair only if the saved target is invalid.
4. If only promotional media is old, check the Customer Display internet connection and leave it online long enough to update.
5. Confirm you edited Customer Display settings for the correct Store.

Common mistakes

• Do not re-pair the POS because only a new video is slow to download.
• Do not re-upload media because live order snapshots are disconnected.
• Do not connect several CDS devices to one POS; supported pairing is one POS to one CDS.

Troubleshooting

• If advertising works but orders do not, focus on local pairing/network.
• If orders work but advertising is old, focus on the Customer Display internet connection and media settings.