Recover an uncertain payment

Overview

• An uncertain payment is not the same as a failed payment. The provider may have processed money even if MiniTill did not receive the final response.
• MiniTill persists provider/payment-attempt state and exposes recovery/status actions so staff can reconcile the existing transaction.
• While an active Windcave transaction is unresolved, MiniTill blocks conflicting new payments on that register/store context.
• Cancel and manager-authorised abandon are recovery tools, not shortcuts to erase evidence of an unknown transaction.

When to use this

• Use recovery after an app/browser restart, network interruption, timeout, terminal disconnect, or any situation where the customer's charge result is not certain.

Step-by-step

1. Stop before taking another payment.
2. Check the physical terminal and MiniTill recovery panel/status.
3. Use Check/recover to confirm the final payment result.
4. Use provider Cancel only where supported and appropriate.
5. Use an authorised Abandon path only when the workflow confirms the terminal/provider is no longer processing and the store's security rules allow it.
6. Reload the order and verify completed payments and the remaining balance before collecting any more money.

Common mistakes

• Do not assume timeout means no charge.
• Do not create a second Card payment while the first attempt is unresolved.
• Do not delete/clear the order to hide a recovery state.

Troubleshooting

• If recovery still shows PENDING/UNKNOWN, keep the transaction isolated and continue status checking rather than charging again.
• If recovery reports APPROVED, use that approved Payment and collect only any true remaining balance.
• If recovery reports definite failure/cancellation, a new payment can be started when MiniTill releases the blocking state.