An online order did not enter KDS

Overview

• MiniTill intentionally does not send every public online order immediately into active kitchen preparation.
• A first/new customer without qualifying completed paid-order history can be NEEDS_REVIEW until staff confirms the order.
• A returning customer's qualifying history can make the order AUTO_CONFIRMED.
• A future scheduled order waits until Pickup time minus Minimum prep minutes before normal KDS activation unless staff chooses Start Preparing Now.

When to use this

• Use this when the customer confirmation exists but kitchen staff cannot see the order yet.

Step-by-step

1. Open the Online order record/alert.
2. Check onlineReviewStatus.
3. If NEEDS_REVIEW, review and confirm/reject it.
4. If confirmed and scheduled, compare pickup time with the activation window.
5. Use Start Preparing Now only when preparation should genuinely begin early.
6. If it is due and confirmed but still absent, inspect KDS/system issue state.

Common mistakes

• Do not manually recreate the order in POS.
• Do not change the promised pickup time simply to force KDS appearance.
• Do not assume loyalty PIN login itself is the returning-customer auto-confirm rule.

Troubleshooting

• If a known returning customer still needs review, verify qualifying historical orders match that Customer/normalised phone.
• If a due AUTO_CONFIRMED order does not activate, collect the order ID and activation timing for support.