Find and review an order

Overview

• Orders is the historical and operational record of sales created by POS, MiniTill Online Ordering, supported marketplaces, and manual/import workflows.
• An order has an operational lifecycle status and a separate payment status. Always read both before taking a money-related action.
• Order detail shows the items, totals, customer/source information, individual payments, and available follow-up actions.
• For a split payment, the order can contain several separate payments. Each keeps its own amount, method, status, refund history, and remaining refundable amount.

When to use this

• Use Orders when checking whether a customer really paid, finding a receipt, investigating a split payment, linking a missed customer, or deciding whether a refund is appropriate.

Step-by-step

1. Open Sell → Orders and select the correct Store or permitted aggregate scope.
2. Search by order number/customer or use date, order-status, payment-status, source, and fulfilment filters.
3. Open the order and verify order number, created time, Store, customer, source, fulfilment, total, Order status, and Payment status.
4. Review each payment rather than assuming the whole order was paid with one method.
5. Use Reprint receipt, Start refund, customer linking, or recovery actions only after confirming the correct order and payment.

Common mistakes

• Do not treat Order status CLOSED as proof that money was received; read Payment status as well.
• Do not treat PAID as proof that kitchen/fulfilment is complete; payment and operational lifecycle are intentionally separate.
• Do not refund based only on customer name or total. Confirm order number, time, Store, tender, and payment reference where applicable.

Troubleshooting

• If an order is missing, check Store scope, date range, Source, and status filters.
• If the total looks paid but the order is not marked PAID, review the individual payments for pending, failed, partial, or refunded amounts.
• If a receipt cannot be reprinted, confirm the Store has an active receipt printer configured and inspect printing status separately.