Orders and refunds

Overview

• Order screens help staff and managers look up sales after they are created. Refund tools are available to authorised users.

When to use this

• Use orders and refunds when a customer asks for a receipt, an order needs checking, or a manager approves a refund.

Step-by-step

1. Open Orders and search or filter for the order.
2. Review items, payments, customer link, and receipt details.
3. Reprint the receipt if needed.
4. For refunds, use the Refunds area and follow your store policy before completing the action.

Common mistakes

• Do not refund the wrong order; confirm time, total, and payment method first.
• Do not link a customer to an order unless the customer details are correct.

Troubleshooting

• If an order is not visible, check the selected store and date range.
• If receipt printing fails, check printer setup and retry the print job.