ASAP and scheduled pickup

Overview

• ASAP availability is calculated from Store hours plus Minimum prep minutes.
• Scheduled slots are generated from Store hours, Business timezone, Minimum prep minutes, Pickup interval, and Maximum scheduled days ahead.
• The earliest scheduled slot is rounded to the configured pickup interval after the minimum preparation lead.
• Customers cannot choose a time in the past, too soon, outside Store hours, or outside the generated schedule.
• The server validates the selected pickup time again when the order is submitted.

When to use this

• Use scheduled pickup for customers ordering later today or up to the configured future-day horizon.

Step-by-step

1. Enable scheduled orders.
2. Set prep minutes and interval.
3. Set 1–7 days ahead.
4. Confirm Store hours/timezone.
5. Inspect generated slots.
6. Place a scheduled test order.

Common mistakes

• Do not promise a slot the storefront excludes without understanding why.
• Do not shorten prep lead merely to expose earlier slots.
• Do not confuse pickup time with KDS activation time.

Troubleshooting

• If a slot is missing, check closed hours, timezone, prep lead, interval, and scheduling horizon.
• ASAP may be unavailable near closing if there is not enough prep time remaining.