CDS connection and display troubleshooting

Overview

• CDS has two important connectivity paths: local POS↔CDS traffic for live cart state, and cloud access for Store display settings/promotional content.
• A CDS can therefore have cached promotional media available while its POS connection is interrupted, or be connected to POS while a cloud settings refresh is temporarily unavailable.
• The CDS screen shows local service/connection states such as Starting, Waiting for POS, Connected, or reconnecting.
• MiniTill POS keeps a persistent connection and retries reconnection with backoff after ordinary disconnect/error states.

When to use this

• Use this guide whenever advertising works but orders do not update, or orders work but a new playlist does not appear.

Step-by-step

1. If live orders do not update, first check whether CDS says Connected.
2. Confirm POS and CDS are on the same Wi-Fi and local-network permission is granted.
3. Reconnect from POS or Forget/re-pair if the saved target is no longer valid.
4. If live orders work but promotions are old, check the CDS device's internet access and wait for settings/media refresh.
5. If video alone fails, verify the native CDS build includes the video component.

Common mistakes

• Do not troubleshoot a stale playlist by repeatedly repairing the local POS connection if live cart updates are already working.
• Do not troubleshoot a local cart connection by re-uploading media.
• Do not place either device on Wi-Fi client isolation/guest networking that blocks local connections.

Troubleshooting

• Waiting for POS means the CDS local server is ready but no POS is connected.
• POS connection interrupted / reconnecting means the saved local connection dropped and MiniTill is trying to restore it.
• Video unavailable indicates a native build/component issue rather than an order or playlist-setting problem.