Account and sign-in security

Overview

• Your MiniTill account identifies you as an individual user. Staff should use their own accounts rather than sharing one Back Office login.
• My account → Profile lets you update the personal name displayed across MiniTill. The account email is shown there but is read-only.
• Password and sign-in security are managed by the configured sign-in provider.
• POS manager PIN approvals are separate from normal account sign-in. A PIN authorises specific POS actions; it is not a replacement for a person's MiniTill account.

When to use this

• Review account security when onboarding staff, changing sign-in credentials, using a shared office computer, or investigating unexpected account access.

Step-by-step

1. Use your own MiniTill account for Back Office access.
2. Open My account → Profile to keep your displayed name current.
3. Use the account Security page to review how sign-in is managed.
4. Update credentials through your sign-in provider when needed.
5. Sign out when finishing work on shared or public devices.
6. Use Staff & Access to disable business access for people who should no longer use MiniTill.

Common mistakes

• Do not share one Owner or Manager login among the whole team.
• Do not treat a POS PIN as an account password.
• Do not leave Owner or Business Manager sessions signed in on computers accessible to unauthorised staff.

Troubleshooting

• If sign-in credentials need to be changed, use the relevant sign-in provider rather than POS Security settings.
• If a user can sign in but cannot access a business/store, review their MiniTill Staff & Access membership and assignments.
• If a former employee still has access, disable or remove their business/store access rather than only changing a shared password.