Stocktake will not start, save, or complete

Overview

• A Store can have only one IN_PROGRESS Stocktake at a time.
• Stocktake readiness requires valid tracked items and Storage Area assignments.
• Counts auto-save; completion should wait until every line is Saved and no line is in error.
• Avoid changing tracked inventory items or storage-area setup while a Stocktake is in progress, because those changes can prevent the count from completing cleanly.

When to use this

• Use this if Start is disabled, an existing session keeps returning, a line will not save, or Complete is rejected.

Step-by-step

1. Review the readiness message above Stocktake history.
2. If an IN_PROGRESS session exists, Resume it instead of starting another.
3. Fix missing Storage Areas/invalid tracked items before starting a new session.
4. During counting, wait for Saved or use Retry on failed lines.
5. Before Complete, ensure no line is Saving/error.
6. If setup changed after start, review the item identified by the completion error.

Common mistakes

• Do not start another Stocktake to escape an unresolved active one.
• Do not cancel a session if you expect its entered counts to update Current stock.
• Do not change units/conversions mid-count without understanding the captured snapshot.

Troubleshooting

• If the starting quantity is wrong, enter the true physical count rather than rebuilding the whole session.
• If completion repeatedly fails after setup changes, preserve the error details and inspect the affected stock item before retrying.