Devices and printing

Overview

• Device settings bring together POS devices, KDS devices, printers, and bridge device information for the selected store.

When to use this

• Use device settings when adding a new counter tablet, kitchen screen, receipt printer, or when diagnosing failed receipt printing.

Step-by-step

1. Open Devices for the correct store.
2. Add or review the device type you need.
3. For printers, check address details and run a test print when available.
4. For POS devices, confirm the linked payment terminal if card payments are used.
5. Refresh device status after pairing or changing settings.

Common mistakes

• Do not pair devices to the wrong store.
• Do not change printer details during service unless staff know where receipts will print.

Troubleshooting

• If printing fails, check printer power, network address, bridge connection, and failed print jobs.
• If a device has not been seen recently, refresh the app or reconnect the device.