Print jobs, failures, and retry

Overview

• MiniTill keeps a record of receipt and kitchen print requests so staff can see whether printing completed or failed.
• A print request can remain waiting if the printer or the device responsible for printing is unavailable.
• If printing fails, fix the printer or connection first and then retry the existing job.
• A printing problem does not mean the order or payment itself has failed.

When to use this

• Use this when a receipt or kitchen docket was expected but did not physically print.

Step-by-step

1. Open the Store's print or receipt job list.
2. Find the missing receipt or docket and check its status.
3. Check that the correct printer is powered on, connected, and assigned.
4. Fix any printer or network issue shown.
5. Retry the existing print job once.
6. Confirm it prints before creating another manual reprint.

Common mistakes

• Do not press Print repeatedly while the original request is still waiting.
• Do not assume a failed print means the customer's payment failed.
• Do not delete printer settings just to clear one failed print job.

Troubleshooting

• If jobs remain waiting, check that the MiniTill device responsible for that printer is online.
• If the same job repeatedly fails, fix the printer connection or hardware issue before retrying again.